Analisis Pelayanan Publik Terhadap KTP Elektronik (E-KTP) pada Kantor Kecamatan Padang Hilir Kota Tebing Tinggi

Abstract

Public service is activity or activity network in accomplishing service needs that according to regulation for each of citizens and residents to goods, service, and/ or administrative service that provided by public service organizer. Public service of electronic identity card is one of pubic service forms that given by Government of Tebing Tinggi City to Tebing Tinggi residents. Therefore, it becomes government obligation to be always to improve public service quality so that various of sighs that come from residents is decreasing by the time. This research is aimed to get description of public service quality of electronic identity card at Padang Hilir District Office Tebing Tinggi City and to know the factors that influencing public service quality of electronic identity card at Padang Hilir District Office Tebing Tinggi City. The research method that used is descriptive method with survey approach (quantitative), while in sample determination is using accidentally sampling technique. The amount of sample in this research is 150 respondents, that accidentally coming to get the service of electronic identity card at Padang Hilir District Office Tebing Tinggi City in March 2013. Gathering data is done by questioner filling and documentation. Next, the obtained data is processed by using technique guidancing to Decision of Minister of Country Officer Empowering Number ·25 Year 2004 (to determine public service quality of electronic identity card) and correlation coefficient technique of Pearson Product Moment (to know the relation of the factors that influencing public service quality of electronic identity card). The result of this research shows that public service quality of electronic identity card at Padang Hilir District Office Tebing Tinggi City that measured from 12 service elements, in general is good. The public service quality of electronic identity card is influenced by some factors, like awareness factor, regulation factor, organization factor, earnings factor, ability-skill factor, and service facility factor. The factor that influences the public service quality of electronic identity card so much is awareness factor, while the factor that having lowest influence is earnings factor.