Pengaruh Budaya Perusahaan Terhadap Peningkatan Pelayanan pada PT. Pegadaian (Persero) Cabang Kampung Lalang

Abstract

This thesis leads to a discussion of the influence of corporate culture on service improvement undertaken by PT. Pegadaian (Persero) Kampung Lalang. Corporate culture can help companies achieve success. To be able to take advantage of corporate culture to the maximum, then the company needs to instill the same values in each of its employees. Togetherness in culture or embrace the same values create a sense of unity and trust of each employee. If this has happened, it will create a good working environment and healthy. This environment can build creativity and commitment of the employees so that in the end they were able to accommodate changes in the company in a positive direction. Problem posed is 11 whether there is influence of corporate culture on service improvement at PT. Pegadaian (Persero) Kampung Lalang 11. In an effort to do research on the title above thesis research was conducted in the literature and research on PT. Pegadaian (Persero) Kampung Lalang. While the proposed sample is 30 people. From the results of these studies are known PT. Pegadaian (Persero) Kampung Lalang is the financial institution is not a bank, and is under the finance ministry. In conducting its business in accordance with the name of PT. Pawn (Persero) that provides credit services to customers and accepted pledges as collateral from customers. In the provision of credit or mortgage problems, where it has been until the time of debt repayment and redemption of the collateral, but pawner can not pay his debts, collateral auctioned and the customer is still entitled to receive the rest of the sales, but if it is not enough to pay the debt, the debtor shall pay the shortfall. Hypothesis test results can be concluded that there is a significant relationship between corporate culture to services. Where it is proven because the price rxy = 0.538 is in the interval between 0.40 to 0.599 where the relations are . Meanwhile, according to the results of the t test with two test sides with df = 28 and 5 % error level ( d = 5 % ) is obtained with a value of 2.048 t table, then t count > t table ( 3.393 > 2.048 ) . Thus there is a relationship between the culture of the company to service at PT. Pegadaian (Persero) Kampung Lalang.