Peranan Ombudsman Republik Indonesia (ORI) Perwakilan Sumatera Utara dalam Pengawasan Pelayanan Dinas Kependudukan dan Catatan Sipil Kota Medan

Abstract

This study aims to determine the role of the Ombudsman of the Republic of Indonesia Representative of North Sumatera in the Supervision of Service of the Medan city Population and Civil Registry service. The problems raised in this study are : 1) the role of the Ombudsman of the Republic of Indonesia North Sumatera Representative in the Supervision of service of the Medan City Population and Civil Registry Service, 2) Obstacles in the supervision of the Medan City Population and Civil Registry service. This study uses qualitative methods as a method of data analysis that takes he location of research in the ombudsman office of the Republic of Indonesia Representative of North Sumatera and the city population and civil Registry department. Data sources in this study were the head of the ombudsman, ombudsman employees and Discapil employees. Data was collected based on interviews and documentation. The results of this study indicate that the role of the Ombudsman of the Republic of Indonesia Representative of North Sumatera was carried out in the form of external supervision. External oversight is supervision carried out by the Ombudsman of the Republic of Indonesia Representative of North Sumatra to the Medan Population and Civil Registry Service. Actions taken in the supervisory process, namely incoming reports, follow-up of the first report and follow-up reports.