Analisis Kepuasan Masyarakat dalam Pelayanan Kepala Desa Medan Estate Kecamatan Percut Sei Tuan Kabupaten Deli Serdang

Abstract

This study aims to determine the Analysis of Community Satisfaction with the Performance of the Head of the Medan Estate Village, in Community Satisfaction on the performance of the village head. the problems that can be identified in this study are : 1) What is the process of community service to the Performance of the Head of the Field in Percut Sei Tuan District Deli Serdang Regency. 2) What are the supporting and inhibiting factors in community service in the head office of Desa Medan Estate. The analysis of the data used in this study is the Qualitative method for analyzing the data by describing the collected data. who took the research location at the Office of the Head of the Medan Estate Village Percut Sei Tuan Deli Serdang District. The data sources in this study were the community and the village head. Data is collected based on interviews and documentation. The results of this study indicate that the analysis of community satisfaction in the Performance of the Village Head of Medan Estate, was reviewed from various interviews with the Medan Estate Village Community and village officials to increase community satisfaction with the performance of the Medan Estate Village Chief.