Persepsi Pasien Tentang Komunikasi Interpersonal Front Desk dalam Pelayanan Pelanggan di Rumah Sakit Sumatera Eye Center Medan

Abstract

In providing a good perception for the central Sumatra Hospital of the eye, there are several things that encourage the hospital's assistance, one of the front desk. At the Central Sumatera Hospital of Eyes, a front desk is required to be good for patients and patients who want care and care provided by the Sumatran Eye Center Hospital. This study aims to determine the patient about interpersonal communication at the central eye hospital of Medan. This research uses descriptive qualitative research method by using 5 (five) patient of Mata Sumatra Eye Hospital as information center. Based on the research conducted, the results obtained that the patients who seek treatment in the eye center of Sumatra, get a good service and friendly. There are no times when the front desk staff is flat because of the hectic patients who come for treatment at the eye center of Sumatra. The answer is what happened and the front desk.