Pengaruh Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior pada Karyawan JNE Cabang Medan

Abstract

This research aims to analyzes influence transformational leadership to organizational citizenship behavior in employees JNE Branch Medan. The sample were 51 employees of Delivery Premium Sub Unit Head division. Hypothesis in research: there was a positive influence transformational leadership to organizational citizenship behavior, it means that the better transformational leadership an leader had, the higher did organizational citizenship behavior. The sampling technique used total sampling. Transformational leadership scale and organizational citizenship behavior scale used for collect data. Data were analyzed with regression analysis, which the results was (r2) 0,277 or 27,7 % and p= 0,004 (p < 0,05), that mean there was a positive and significant influence transformasional leadership to organizational citizenship behavior in employees JNE Branch Medan, which was also mean the hypothesis accepted. The highest value of effective contribution of each aspect from transformational leadership to organizational citizenship behavior was idealized influence= 21,99 %. Transformational leadership was measured good in Delivery Premium Sub Unit Head leader (empiric mean= 73,78 > hypotethical mean= 62,7 which the difference more than SD value= 7,089) and organizational citizenship behavior was measured high in Delivery Premium Sub Unit Head employees (empiric mean= 92,86 > hypotethical mean= 75 which the difference more than SD value= 8,791).