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https://repositori.uma.ac.id/handle/123456789/11121Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | Jamilah | - |
| dc.contributor.advisor | Harahap, Dessy Agustina | - |
| dc.contributor.author | Simatupang, Judah Winner | - |
| dc.date.accessioned | 2019-11-21T07:03:40Z | - |
| dc.date.available | 2019-11-21T07:03:40Z | - |
| dc.date.issued | 2019-10-04 | - |
| dc.identifier.uri | https://repositori.uma.ac.id/handle/123456789/11121 | - |
| dc.description | Pelayanan publik yang menjadi fokus studi disiplin Ilmu Administrasi Negara di Indonesia, masih menjadi persoalan yang perlu memperoleh perhatian dan penyelesaian yang komprehensif. Hukum Administrasi Negara yang mengatur penyelenggaraan pelayanan publik yang tertuang dalam Standar Pelayanan Publik diselenggarakan bervariasi sehubungan dengan kondisi sosial, budaya dan kebutuhan masyarakat di PT. PLN (Persero) Unit Pelaksan Pelayanan Pelanggan Sibolga. Penelitian ini memfokuskan pada permasalahan mengenai Standart Pelayanan Publik di PT. PLN (Persero) Unit Pelayanan Pelaksana Pelanggan berdasarkan Undang-Undang Nomor 25 Tahun 2009 dan upaya yang dilakukan dalam Peningkatan Pelayanan PLN. Penulis menggunakan jenis metode penelitian yuridis empiris, yaitu menggunakan data sample ataupun wawancara langsung pada PT. PLN (Persero) UP3 Sibolga terhadap UndangUndang No. 25 Tahun 2009 tentang Pelayanan Publik, sifat dari penelitian ini dilakukan secara deskriptif analisis dengan mengambil data dari PT. PLN (Persero) UP 3 Sibolga, teknik pengumpulan data secara kepustakaan berdasarkan sumber bacaan, yakni buku-buku, jurnal, penelitian ilmiah, artikel hukum, dan Undang-Undang dan melalui wawancara dengan pakar hukum, ahli, dan profesional yang berhubungan dengan penelitian, dan dianalisis menggunakan metode penelitian kepustakaan dan dianalisa secara kualitatif. Standart peyalanan publik merupakan wadah yang dibentuk oleh pemerintah berdasarkan pada peraturan Undang-Undang No. 25 Tahun 2009 dan Peraturan Pemerintah No. 96 Tahun 2012 tentang Pelayanan Publik sebagai wujud suatu pelayanan yang berkualitas, cepat, mudah, terjangkau, dan terukur sehingga dapat memberikan kepuasan bagi masyarakat dalam menerima pelayanan publik dan upaya peningkatan pelayanan publik yang diberikan oleh instansi PT. PLN (Persero) UP 3 Sibolga melalui upaya mengikutsertakan masyarakat dalam memberikan pengawasan dan evaluasi melalui media sosial | en_US |
| dc.description.abstract | Public services that are the focus of the study of the discipline of State Administration in Indonesia, are still a problem that needs to get comprehensive attention and resolution. The State Administrative Law which regulates the implementation of public services contained in the Public Service Standards varies with respect to social, cultural and community needs at PT. PLN (Persero) Sibolga Customer Service Unit. This research focuses on the problems regarding the Public Service Standards at PT. PLN (Persero) Customer Service Unit based on Law Number 25 of 2009 and efforts made in PLN Service Improvement. The author uses a type of empirical juridical research method, which uses data samples or interviews directly at PT. PLN (Persero) UP3 Sibolga towards Law No. 25 of 2009 concerning Public Services, the nature of this research was carried out in a descriptive analysis by taking data from PT. PLN (Persero) UP 3 Sibolga, a technique of collecting data in a library based on reading sources, namely books, journals, scientific research, legal articles, and laws and through interviews with legal experts, experts, and professionals related to research, and analyzed using the library research method and analyzed qualitatively. The standard of public service is a container formed by the government based on Law No. 25 of 2009 and Government Regulation No. 96 of 2012 concerning Public Services as a form of service that is quality, fast, easy, affordable, and measurable so as to provide satisfaction for the community in receiving public services and efforts to improve public services provided by the agency PT. PLN (Persero) UP 3 Sibolga through efforts to include the community in providing supervision and evaluation through social media | en_US |
| dc.language.iso | id | en_US |
| dc.publisher | Universitas Medan Area | en_US |
| dc.relation.ispartofseries | NPM;158400144 | - |
| dc.subject | standart pelayanan | en_US |
| dc.subject | pelayanan publik | en_US |
| dc.subject | unit pelaksana | en_US |
| dc.subject | service standars | en_US |
| dc.subject | implementing units | en_US |
| dc.title | Standart Pelayanan Publik pada PT. PLN (persero) Menurut Undang-Undang Nomor 25 Tahun 2009 (Studi Kasus PT. PLN (Persero) Unit Pelaksana Pelayanan Pelanggan Huta Tonga Tonga, Sibolga Utara, Kota Sibolga) | en_US |
| dc.type | Thesis | en_US |
| Appears in Collections: | SP - Law of State Administration | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 158400144 - Judah Winner Simatupang - Chapter IV.pdf Restricted Access | Chapter IV | 1.09 MB | Adobe PDF | View/Open Request a copy |
| 158400144 - Judah Winner Simatupang - Fulltext.pdf | Fulltext | 2.74 MB | Adobe PDF | View/Open |
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