Pengaruh Kualitas Pelayanan Jasa Dan Fasilitas Terhadap Peningkatan Kinerja Pada PT.Marelan Anugrah Perkasa Medan

Abstract

Devi Yusnita Pohan, in a study titled "Quality Service and Facilities Facility To Improve Employee Performance At PT. Marelan Anugrah Perkasa Medan "( Under the guidance of Mr. Drs. Patar Marbun, MSi, as First Counselor and Mother Adelina Lubis, SE, Msi, as Supervisor II). The purpose of this study is to determine the effect of service quality and facilities simultaneously to improve employee performance at PT. Marelan Anugrah Perkasa Medan. The research method used through a series of steps that begins by determining the type of research.The type of research conducted in this study is to use associative quantitative research.The population in this study is all employees of PT. Marelan Anugrah Perkasa Medan as many as 37 people, while the selection of samples is done by using purposive sampling with the sample set in the study of 37 respondents employees of PT. Marelan Anugrah Perkasa Medan. Types of data used by researchers in conducting research are quantitative and qualitative data, while data sources obtained from primary data and secondary data. In collecting the necessary data in research, the researcher conducts literature research and field research. After the data collected, will be analyzed by using multiple linear regression analysis. Based on the results of calculations and analysis conducted on the discussion of this study, obtained some conclusions as follows : 1. Quality of service influence on Employee Performance Improvement at PT. Marelan Anugrah Perkasa Medan accepted or proven true. 2. Facilities Affect Employee Performance Improvement at PT. Marelan Anugrah Perkasa Medan was not accepted and proved wrong. 3. Quality of service and facilities simultaneously affect the Employee Performance Improvement at PT. Marelan Anugrah Perkasa Medan is acceptable and proven true because 23,900> 3,10. 4. Quality of Service and Facilities have a positive influence on Employee Performance Improvement at PT. Marelan Anugrah Perkasa Medan, but the influence of these two variables has not been dominant because the influence is not over 50% that is equal to 36.3%, while the rest is influenced by other factors not included in the research.