Peranan Mediator dalam Proses Penyelesaian Perselisihan Hubungan Industrial (Studi Kasus Dinas Tenaga Kerja Provinsi Sumatera Utara)

Abstract

The North Sumatra Provincial Manpower Office as a government agency that deals directly with industrial relations issues. This study aims to find out how the role of the Mediator in the process of resolving industrial relations disputes, in addition the author also wants to know how the obstacles in the process of resolving labor relations disputes. The research technique used is qualitative research methods with direct interviews, observations and documentation related to research. From this research technique obtained by informants, consisting of the Head of Industrial Relations and Head of Section for Industrial Relations and Mediators of the Manpower Office. Based on the research conducted, it was found several findings that the Functional Officials of the Sumatra Provincial Manpower Office are mediators who have a role in conducting guidance on industrial relations, carrying out industrial relations development, this development is technical guidance to workers and employers where the mediator acts as a resource. Constraints in the Industrial Relations Dispute Settlement Process, namely disputes that cannot be resolved by the Mediator are obstacles for the mediator.