Evaluasi Kinerja Aparat Pemerintahan Kelurahan dalam Pelayanan Publik (Studi di Kelurahan Kenangan Baru Kecamatan Percut Sei Tuan Kabupaten Deli Serdang)

Abstract

Certificate of Inability (SKTM) is issued or made for poor families, its function is to reduce the cost of medical treatment, school and so on. But the phenomenon that occurred in the Kenangan Baru Village SKTM service did not run optimally, because the service was not right on target and the signing process carried out by the Lurah was slow. The main problem is related to SKTM services to the poor. With the aim of this study to analyze the performance of the Kelurahan government officials in the SKTM service and what are the obstacles in the SKTM Service. The type of research used is a "Qualitative" approach, using data analysis in data collection, data reduction, data presentation and decision making. The results of the study indicate that the performance of the government officials of Kenangan Baru Urban Village in the SKTM service delivery is not optimal in terms of openness in service, efficiency in service, economical in service, justice and timing in service. This is due to lack of discipline and professional performance of government officials of Kenangan Baru Village in providing SKTM service to the community. In this case the government should provide the apparatus that has a high dedication and discipline and loyalty devotion full of responsibilities that are the responsibility and oriented to the service of public servants of the State and public servants.