Analisis Kualitas Pelayanan Izin Mendirikan Bangunan pada Dinas Pekerjaan Umum dan Penataan Ruang Kabupaten Dairi

Abstract

The Public Works and Spatial Planning Office of Dairi Regency has its Main Duties and Functions in accordance with the Regent Regulation No. Dairi. 20 of 2016 About Position, Organizational Structure, Main Tasks, Functions and Job Descriptions, as well as the Working System of Public Works and Spatial Planning of Dairi Regency. Public Works Department and Spatial Planning Dairi Regency is the element of implementing government affairs mandatory in the field of public works and spatial arrangement with one of its main duty is to provide services in the field of Building Permit.The condition of public service in Public Works Department and Spatial Planning of Dairi Regency is still inadequate, because there are still many complaints and complaints from the community either directly or through mass media, causing bad image to the image of government and local government.This study aims to determine and analyze the Quality of Building Permit Services (IMB) and the factors that affect the Department of Public Works and Penataadan Dairi District. Samples were taken by means of sampling, which amounted to 47 people. Data analysis with descriptive analysis by using frequency correlation product moment table.The results of this study indicate that the quality of public services Building Permit (IMB) in the Office of Public Works and Spatial Dairi Regency measured from 14 elements of service, included in either category. When viewed from each aspect shows the difference. Of the 14 elements of service, there are only 2 elements of service that is the responsibility of service officers and kesopnan and hospitality of service officers are included in the category very good and 7 elements of service included in the good category that is: service procedures, service requirements, discipline officers, get service, speed officers, and security services. While the 4 elements of service are clarity of service officers, the ability of service officers, the certainty of service costs and certainty of the service schedule included in the category of less good, there is even one element of service.