Analisis Pelayanan Pengadaan Barang/ Jasa di Politeknik Kesehatan Kementerian Kesehatan Medan

Abstract

Public service is one manifestation of public servants, public service intended to welfare community or citizens. Professional public service means public service characterized by accountability and responsibility of service providers.This research is aimed to improve the quality of public service, especially in public service procurement unit unit in the procurement of goods / services in Poltekkes Medan. The Formulation of the problem in this research is how the public service procurement of goods service are transparent and accountable in the year 2017 and factors affecting public service procurement unit in the implementation of procurement of goods services that are transparent and accountable in 2017.While the purpose to be achieved in this objective is to know and analyze public service unit procurement service in the implementation of procurement of goods services that are transparent and accountable and to determine whether public services procurement unit in the implementation of procurement of goods services can be transparent and accountable. The research method used in this research is qualitative descriptive method and data collection technique through observation and in-depth interview to informant, and literature study. The results showed that the quality of public services procurement service unit in the procurement of goods / services in Poltekkes Medan experienced many obstacles to realize the procurement of goods / services more professional, transparent and accountable, or it can be seen that the implementation of public services as a contribution and the role of procurement service unit is still relatively low. Based on this research, the Working Group members have tried to provide a maximum service in the service method. The obstacles that occur in its revitalization are the process of its transparent and accountable implementation in the Government environment has not gone well, especially with regard to Human Resources and Coordination.