Kualitas Pelayanan Publik pada Dinas Perpustakaan dan Kearsipan Kabupaten Dairi

Abstract

One of the public services held by the government related to the improvement of science and the increasing interest in reading to the public is the library service, as stated in article 3 of Law No.43 of 2007 on the library, that the library serves as a vehicle for education, research, conservation, information and recreation to improve the nation's intelligence and empowerment. In article 8 of Law No.43 of 2007 it is stated that the provincial and district / municipality governments are obliged to ensure the implementation of libraries in the regions by ensuring the availability of library services equally in their respective areas, then to organize the services and management of libraries as centers of learning resources community.The purpose of this research is to know and to analyze the quality of service at Library Service and Archives of Dairi Regency, seen from tangible and reliability reliability, responsiveness, assurance and emphaty. The method used is descriptive quantitative, with sample taken as many as 97 people. Data analysis with descriptive analysis by using frequency table. The results of this study indicate that the quality of library services at the Library and Filing Service of Dairi Regency shows that from the 5 (five) indicators used to assess the library services, tangible and reliability indicators still need improvement and improvement. As for the other three dimensions of responsiveness, assurance (assurance), and empathy (emphaty) from the results of research, can diketgorikan well. Library Library and Filing Service Dairi District has been innovating public services on library services, libraries at the Library Service and Archives Dairi using technology as a form of quality improvement in memenuhi community needs for education .