Implementasi Peraturan Walikota Binjai Nomor 53 Tahun 2017 Tentang Penyelenggaraan Binjai Smart City dengan aplikasi e-Masyarakat

Abstract

Electronics Masyarakat (e-Masyarakat) is a media center service provided by the City Government of Binjai to the people of Binjai City in realizing Binjai Smart City. e-Masyarakat is an electronic-based public service that can be accessed by downloading an application on android that functions to provide convenience to the public in conveying aspirations such as development proposals, complaints and problems faced by the people of Binjai City. Before the existence of PERWA, the people of Binjai City poured their aspirations through musrenbang or ideas which were only held once a year, with this application not limited to time and frequency. The purpose of this research is to find out and analyze, how the implementation of policies regarding the Implementation of Binjai Mayor Regulation No. 53 concerning the Implementation of Binjai Smart City with e-Masyarakat applications in terms of improving the quality of public services. The method used in this research is descriptive qualitative using the theory of Merille S. Grindle where the variables that determine the effectiveness of policy implementation. Seen from the 9 (nine) indicators, there is still a lack of maximum implementation, namely how the percentage of program implementers completed actions on the e- Masyarakat report in the third year of implementation, how the City Government of Binjai accommodates the Binjai community, which in terms of economic capacity has limited information technology facilities. and communication, and how the Binjai City Government handled the e-Masyarakat report on infrastructure development. From the results of research and discussion seen with the application of e- Masyarakat after running 2.5 years experienced a decrease graph reports completed decreased the percentage of 9%, SKPD or agencies that get reports from the public on the most frequent e-community applications as follows: Department of Housing and Settlements totaling 412 reports with a percentage of 28%, The Public Works and Spatial Planning Agency has 285 reports with a percentage of 19%, the Environmental Agency has 103 reports with a percentage of 7%, the Transportation Department has 96 reports with a percentage of 7%, and the PDAM with 87 reports with a percentage of 6%. The City Government of Binjai for sustainability of this policy will continue with the Procurement of Android Mobile for 284 Heads of Environment in the City of Binjai and the creation of wifi hotspots with password-free at the Lurah and RTH Offices.