Analisis Pelayanan Publik Peran Calon Tenaga Kerja pada Dinas Ketenagakerjaan Kabupaten Langkat

Abstract

The service of prospective workers has a role from the Manpower Office more to yellow card services, Manpower information, training and apprenticeship and employment placement. But in the process of public service to prospective workers are often constrained by the problem of the lack of experience and skills of prospective workers and the existence of network disruption in the service process, so that this study aims to analyze the role of the Manpower Office, analyze the services received, and obstacles in providing services to prospective workers work through qualitative research methods. The results of the study using public service analysis, namely using indicators from Parasuraman, namely: tangibles, reliability, empathy and assurance, from the above dimensions the service that runs quite well is reliability and empathy. However, tangibles and assurance dimensions are not working well, due to inadequate office facilities such as: the state of the office from outside, the service counter and the display of suggestion boxes that are less attractive and the lack of guarantee of welfare / protection of prospective workers. However, even with limitations in service does not affect community satisfaction with the Manpower Office. This can be seen in the graphs and assessment data of respondents obtained by the Langkat Regency Manpower Office, hoping that in the following years public services can better satisfy the community as recipients of services.