Pengaruh Pelayanan Kerja Pegawai Terhadap Kepuasan Masyarakat dalam Pelayanan Publik Studi pada Kantor Kelurahan Kwala Bekala Kecamatan Medan Johor Medan

Abstract

This research is motivated by the problems that found in the Sub-District of Kwala Bekala, Medan Johor District that is the public service activities have not run well, the obstacles encountered in public service that employees are less friendly in providing services, therefore required the professionalism of employees to improve the quality of public service for the society. A quality public service will be known from the public response it self as a public service consumer. Thus the professionalism of the workers in the sub – Districts Kwala Bekala, Medan Johor District must be improved in order to support the quality of public service for the society. In this study, the method that used in the research is the method of quantitative analysis technique used is simple linear regression to prove the influence of work professionalism of the employees to the quality of public services. The data obtained by spreading the questionnaire / questionnaire to the respondent as many as 54 people as sample. Where 34 people from employees as well as 20 people from the society. The existing public service in the village office of Kwala Bekala already can be said quite good. This is evidenced by the respondent’s answer in the high category that is 80% average answer from the communities questionnaire who showed the answer strongly agree and agree to the positive statement of employee service.