Please use this identifier to cite or link to this item: https://repositori.uma.ac.id/handle/123456789/11968
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dc.contributor.advisorWarjio-
dc.contributor.advisorHarahap, Dumasari-
dc.contributor.authorDahlia-
dc.date.accessioned2020-07-22T09:29:38Z-
dc.date.available2020-07-22T09:29:38Z-
dc.date.issued2019-03-25-
dc.identifier.urihttps://repositori.uma.ac.id/handle/123456789/11968-
dc.descriptionKualitas Pelayanan di Kelurahan Pasar Baru Kecamatan Sei Tualang Raso Kota Tanjungbalai dalam hal ini pengurusan Surat menyurat Izin Mendirikan Bangunan masih ditemukan pegawai yang pengetahuan dan pemahaman terkait teknologi terkesan lambat dan kurang update, sehingga kualitas pelayanan bagian surat menyurat dan pengurusan IMB di Kelurahan Pasar Baru lambat. Dengan rumusan masalah, bagaimana kualitas pelayanan surat-menyurat IMB dan apa saja hambatan dalam kualitas pelayanan surat-menyurat IMB di Kelurahan Pasar Baru. Tujuan penelitian untuk menganalisis kualitas pelayanan surat-menyurat IMB dan apa saja hambatan dalam pelayanan surat-menyurat IMB di Kelurahan Pasar Baru, dengan pendekatan metode Kualitatif dan menggunakan informan penelitian yaitu aparat Kelurahan dan masyarakat. Hasil penelitian menunjukkan Secara umum pelayanan aparat Kelurahan Pasar Baru belum memenuhi harapan masyarakat, dimana masyarakat masih merasakan kelemahan-kelemahan yang berdampak pada kepentingan masyarakat itu sendiri. Namun secara keseluruhan Kualitaspelayanan di Kantor KelurahanPasar Baru terkait surat pengantar Izin Mendirikan Bangunan (IMB) dapat dikatakan cukup baik. Dilihatdarisegipenampilan dan fasilitas dalam melayani masyarakat (Tangibles), dan assurance ataukepercayaandapatdilihatdariamandankenyamananmasyarakatdalampemberian pelayanan, sertaempathyaparatur yang sudahberusahamembangunkomunikasi dan hubungan yang baikdenganmasyarakat setempat. Namun tentunya Kelurahan Pasar Baru juga memiliki hambatan dalam pelayanan di Kantor Kelurahan Pasar Baru, diantaranya : Kekurangan pegawai dalam bidang pelayanan dan penguasaan teknologi, sarana dan prasarana yang belum memadai saat pelayanan serta belum memiliki Standar Pelayanan khususnya Surat menyurat. Maka dari itu dalammelaksanakan dan meningkatkan kualitas pelayanan surat-menyurat IMBhendaknyadilakukanperubahan yang menyangkutsemuaaspek, dalamhaliniaparaturpemerintah di kantorKelurahanikutberperandalampembentukanhubungan antara pengguna layanan dan pegawai Kelurahanen_US
dc.description.abstractService Quality in PasarBaru Village, SeiTualang District, Raso Kota Tanjungbalai, in this case the management of Building Construction Permit is still found by employees whose knowledge and understanding related to technology seems slow and less updated, so that the quality of service for correspondence and IMB management in PasarBaru Village is slow . With the formulation of the problem, how is the quality of IMB correspondence services and what are the obstacles in the quality of IMB correspondence services in PasarBaru Village. The research objective was to analyze the quality of IMB correspondence services and what were the obstacles in the IMB correspondence service in PasarBaru Village, with the Qualitative method approach and using research informants namely Kelurahan officials and the community. The results showed that in general the services of the PasarBaru Village officials did not meet the expectations of the community, where the community still felt weaknesses which had an impact on the interests of the community itself. But overall the quality of service in the PasarBaru Village Office related to a Building Construction Permit (IMB) can be said to be quite good. In terms of appearance and facilities in serving the community (Tangibles), and assurance or trust can be seen from the safety and comfort of the community in providing services, and empathy for the apparatus who have tried to establish good communication and relationships with the local community. But of course PasarBaru Village also has obstacles in service at PasarBaru Village Offices, including: Lack of employees in the field of service and mastery of technology, facilities and infrastructure that are inadequate during service and do not yet have Service Standards, especially correspondence. Therefore, in implementing and improving the quality of service for correspondence, the IMB should be made a change that involves all aspects, in this case the government apparatus in the Kelurahan office plays a role in establishing relations between service users and Kelurahan employees.en_US
dc.language.isoiden_US
dc.publisherUniversitas Medan Areaen_US
dc.relation.ispartofseriesNPM;171801057-
dc.subjectkualitasen_US
dc.subjectpelayanan publiken_US
dc.subjectkelurahan pasar baruen_US
dc.subjectpublic serviceen_US
dc.titleAnalisis Kualitas Pelayanan di Kantor Kelurahan Pasar Baru Kecamatan Sei Tualang Raso Kota Tanjung acccBalaien_US
dc.title.alternativeAnalysis of Service Quality at the Pasar Baru Kelurahan Office in Sei Tualang Raso Subdistrict, Tanjung City, accaiBalaien_US
dc.typeTesis Magisteren_US
Appears in Collections:MT - Master of Public Administration

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