Pengaruh Profesionalisme Kerja Pegawai Terhadap kualitas Pelayanan Publik (Studi Pada Kantor Pelayanan Pajakan Pratama Medan Petisah)

Abstract

The research method used is associative research using quantitative analysis. Where associative research is research that aims to determine the relationship between two or more variables. As stated by Sugiyono (2010: 11) said that the associative problem is a research problem that connects two or more variables. Tax collection can be forced because it is carried out based on the law. Service in the field of taxation is a form of public service organized by the government. The Medan Petisah Primary Tax Service Office has the duty to provide taxation services to the public. And the expected tax service is certainly a service that has good quality and can satisfy, of course, requires professionalism of employee work which is one of the important indicators to be able to improve performance, in this case the professionalism of employee work that supports the creation of better tax service quality. This research was conducted with the aim to determine the professionalism of employees working at the Medan Petisah Primary Tax Service Office and to determine the quality of public services with the professionalism of employee work at the Medan Petisah Primary Tax Service Office. And specifically to determine the effect of employee professionalism on the quality of public services at the Medan Petisah Tax Office. The research method used is descriptive research method with quantitative analysis.