Peranan Aparatur Pemerintah Dalam Pelayanan Publik (Studi Tentang Pengurusan KTP Elektronik di Kecamatan Sei Lepan Kabupaten Langkat)

Abstract

e-KTP is one of the national programs that should be implemented by the government in every region, because the implementation of e-KTP is seen as very relevant to the government's plan to create quality and technology-based public services to obtain more precise and accurate population data results. e-KTP is a national KTP that has met all the provisions set out in Law No.23 of 2006 concerning Population Administration, Presidential Regulation No.35 of 2010 concerning the application of KTP based on Population Identification Number. This study aims to determine the role of government officials in improving the quality of eKTP management services at the Sei Lepan District office. The research method used in this study is a descriptive method with a qualitative approach by describing the procedures for managing Electronic Identity Cards (e-KTP) and the role of government officials involved in the e-KTP management service. Thus this research will collect data about the problems under study and then described, described, interpreted rationally and conclusions are drawn from the research. Sei Lepan District government officials in the management of Electronic Identity Cards (e-KTP) are generally said to have played a good role. This can be seen from the availability of regulations governing the procedures for managing Electronic Identity Cards (e-KTP) including procedures and requirements and provisions regarding costs that must be incurred, as well as adequate capacity of the apparatus. In the procedure for managing Electronic Identity Cards (e-KTP), government officials have served the community quite satisfactorily because in providing services, the apparatus has been based on applicable regulations such as Regional Regulation No. 5 of 2006.