Evaluasi Kinerja Pelayanan Aparatur Pemerintahan di Kecamatan Medan Kota

Abstract

In the era of reform, the government's performance under the spotlight of the public. With the freedom of expression (aspirations), are found scathing criticism of the performance of the government, either directly (through the official forums or even demonstration) or indirectly (through writing letters to the editors or mass media). The criticism without exception from the central government down to the lowest government is government wards. Of research over the years, services provided by the government district of Medan City continues to display people lodge complaints either directly or indirectly. The problems posed in this thesis is how the service performance of government officers in the district of Medan City. Date analysis technique used in this study is that qualitative methods to analyze date in a way that has been collected to describe as it is without intending to apply to general conclusions. The results of research and discussion to explain the results of research and discussion of the evaluation of the performance of services of government officers in the district of Medan Kota Medan, the authors can conclude that the district government apparatus is ready to face the Autonomous Region, it is seen at achieving the optimum of the three aspects of the substance as readiness indicator apparatus performance. Productivity districts apparatus is good enough where it is shown by the commitment and seriousness of officials in carrying out its duties and functions in the administration of government in the district of Medan City. As well as sub-district officials responsibility is good enough where it can be seen from the apparatus ability, attitude, and discipline on show to the public. HR capability (forces) are factors that affect the performance of the apparatus. HR quality problems subdistrict government is an important issue in the implementation of decentralization. Therefore, improvement of human resources sub-district government is urged to be done, so that the implementation of decentralization can work as expected. Generally the behavior of the government district of Medan City staff to society more difficult, rather than serve. From the results of research in the field of the staff of the district governments shows the low quality. And facilities at the district office is not adequate that an important aspect affecting the performance of the apparatus.