Please use this identifier to cite or link to this item:
https://repositori.uma.ac.id/handle/123456789/13058| Title: | Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada PT. Bank Bukopin |
| Other Titles: | The Effect of Service Quality on Customer Satisfaction at PT. Bukopin Bank |
| Authors: | Efendi, Ihsan Rizki, Muhammad |
| Keywords: | service quality;satisfaction;structural equation modelling |
| Issue Date: | Sep-2013 |
| Publisher: | Jurnal Mandiri UMA |
| Abstract: | the purpose of this study was to determine the effet of service quality with customer satisfaction on PT. Bukopin Medan Branch. |
| Description: | 13 Halaman |
| URI: | https://repositori.uma.ac.id/handle/123456789/13058 |
| Appears in Collections: | Published Articles |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Jurnal Ekonomi Mandiri vol 8 NO 2.pdf | Jurnal Ekonomi Mandiri | 6.33 MB | Adobe PDF | View/Open |
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