Analisis Kinerja Pelayanan Publik di Kecamatan Medan Denai Kota Medan

Abstract

The Thesys entitled "Analysis of Public Service Performance In District Denai Medan Medan City". As for the focus of this research is how the performance of employees of districts in providing services to the community, factors that become obstacles and the efforts taken to resolve the issue. The author uses descriptive research method. The sampling technique used by the author is using purposive sampling for employee districts and accidental sampling to people who get service. Data collection techniques are performed through interviews, questionnaires, and documentation. The results showed that the performance in providing services in terms of productivity, responsiveness and quality of service are known already quite satisfactory. Will remain in terms of responsibility is still lacking. As for the obstacles in this study is due to a lack of discipline and motivation, a lack of infrastructure and the dependence of subordinates to superiors (the behavior of employees). While efforts is to optimize existing infrastructure, increase discipline and motivation, increase the socialization of new regulations to masyarakat.peningkatan, the quality of human resources, monitoring and evaluation. The general conclusion that can be drawn that the performance of public services in the district of Medan Denai still not good. Thus requiring improvements in order to smooth his net service to the community.