Analisis Kualitas Pelayanan Pencatatan AK 1 Dalam Memberikan kepuasan Kepada Masyarakat Pada Dinas Transmigrasi dan tenaga Kerja Kabupaten Aceh Singkil

Abstract

Masih kurang baiknya Pelayanan dalarn Pencatatan AK l kepada masyarakat pencari kerja di Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singkil. Yang ditandai dengan kurangnya fasilitas penunjang Pelayanan seperti Kursi Tunggu, Alat Bantu Pelayanan (Komputer dan Printer), Kenyamanan Ruangan Pelayanan, Penampilan Petugas Layanan, dan Waktu Penyelesaian Pelayanan, rumusan penelitian yang akan di teliti adalah Bagairnana Kualitas Pelayanan Pencatatan AK f dilihat dari indikator Tangible (berwujud), Reliabelity (kehandalan), Re,\ponsiviness (ketanggapan), Assurance (jaminan), dan Emphaty (Empat i) dalam memberikan kepuasan masyarakat Pencari ke rja pada Dinas Transmigrasi dan Tenaga Ke1ja Kabupaten Aceh Singkil, serta Faktorfakto r yang mempengaruhi Kualitas Pelayanan dalam Pencatatan AK I bagi pencari kerja di Dinas Transmigrasi dan Tenaga Ke~j a Kabupaten Aceh Sin gkil. Dengan tujuan Penelitian adalah Untuk mengetahui Kualitas Pelayanan Pencatatan AK I dilihat dari indikator Tangible (berwujud), Reliabelity (kehandalan), Responsiviness (ketanggapan), Assurance (jaminan), dan Emphaty (Empati) dalam rnemberikan kepuasan rnasyarakat Pencari ke~ja pada Din(\S Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singk il serta Faktor-faktor yang mempengaruhi Kualitas Pelayanan dalam Pencatatan AK I bagi pencari kerja di Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singkil. Metode Penelitian ini rnenggunakan penelitian kualitatif yang bersifat deskriptit~ untuk rnernperoleh gambaran sebagairnana rumusan masalah yang ada dan mengungkap permasalahan apa adanya sesuai dengan kenyataan yang ada melalui analisis data deskriptif dari hasil wawancara. Hasil dari penelitian menemukan beberapa indikator kualitas pelayanan yang belum terpenuhi dengan baik, hal ini dari hasil wawancara dan pengamatan penelitian di tempat penelitian. Penyebabnya kurangnya alokasi anggaran dan Alokasi Sarana dan Prasarana Penunjang pe layanan dari Dinas Transmigrasi dan Tenaga Ke~ja terhadap bidang Ketenagakerjaan yang bertanggung jawab terhadap pelayanan Pencatatan AK I. Rekomendasi hasil penelitian diharapkan Dinas Transmigrasi dan Tenaga Kerja membentuk Unit Pelayanan Pencatatan AK I yang memiliki sarana dan prasarana endiri dan memenuhi Sumber daya Manusia yang terampil dalam bidang Pelayanan. There is still a lack of good service in recording AK I to job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. What is marked by the lack of supporting facilities for services such as Waiting Chairs, Service Aids (Computers and Printers), Comfort of Service Rooms, Appearance of Service Officers, and Service Settlement Time, the research formulation to be examined is How the Quality of Service of AK I is seen from the Tangible indicator (tangible), Reliability (reliability), Responsiviness (Assurance), Assurance (assurance), and Emphaty (Empathy) in giving satisfaction to job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. as well as Factors that influence Se rvice Quality in Recording AK I for job seekers in the Transrnigration and Manpower Office of Aceh Singkil Regency. With the aim of this research is to find out !he quality of service for recording I AK seen from Tangible (tangible) indicators, reliability (reliability), responsiviness (Assurance), Assurance (guarantee), and Emphaty (Empathy) in giving satisjaction to job seekers at the Transmigration and Manpower Agency Aceh Singkil Regency Work and Factors that Influence Service Quality in Recording AK I for job seekers in th~ Transmigration and Manpower Office of Aceh Singkil Regency. This research method uses descriptive qualitative research, to obtain an overview as the formulation of the existing problem and reveal the problem as it is in accordance with the existing reality through analysis of descriptive data from the results of inten1iews. The results of the study found several indicators o_fservice quality that have not been well met, this was from the results of interviews and research observations at the research site. The reason is the lack of budget allocation and Allocation of Facilities and Infrastructure Supporting services from the Transmigration and Manpower Service to the Manpower sector which is responsible for the AK I. Recording service. Recommendations on the results of research are expected by the Transmigration and Manpower Service to establish AK I Registration Services Unit which has its own facilities and infrastn1cture. and fulfill human resources who are skilled in the field of services.