Efektivitas Pelayanan Paspor pada Kantor Imigrasi Kelas I Khusus Medan

Abstract

The Government as a service provider (provider) for the Community claimed to provide a quality service because one of the functions of a Government that is increasingly highlighted a society was organized by the public service agency – government agency who organized a public service. The purpose of this research is to know the effectiveness of the public services at the Immigration Office I A Class Medan. This research method is a method of quantitative deskriftif. The sample in this study 50 people taken in accidental (incidentally) within 10 working days. Passport service research that results in the class I Special Immigration Office Effective Field this because the officer responds in following up on the complaint of the applicant, no officer who receives remuneration from the public on the process management of the implementation of the passport and passport integrated service system (One Stop Service) applicants can complete the application for a passport a day provided a complete file starting from the Groove application, photos, interview fingerprint, and the submission of a payment slip as well as retrieval of passport 3 working days commencing after making payment at bank BNI.