Kualitas Pelayanan Publik Dalam Penerbitan Dokumen Administrasi Kependudukan Pada DInas Kependudukan dan Pencatatan Sipil Kabupaten Dairi

Abstract

Population documents are official documents issued by agencies that have legal force as authentic evidence resulting from civil registration services and civil registration. Article 59 paragraph 1 of the Population Administration Law states that population documents include: Population Biodata, Family Card (KK), Identity Card (KTP), Population Certificate, and Civil Registration Deed. Department of Population and Civil Registration of Dairi Regency is the Unit of Regional Device which carry out the function of public service especially in the field of population administration. The main function of the Department of Population and Civil Registry of Dairi Regency is to arrange, publish documents and population data through resident registration, civil registration, information processing of population administration and utilization of the results for public services and other sectors development. This study aims to determine and analyze the quality of public services in the publication of documents of population administration at the Department of Population and Civil Registration Dairi Regency. The method used is descriptive, with the sample of research taken by accidential sampling, counted 94 people. The results of this study indicate that the quality of public services at the Department of Population and Civil Registration Dairi Regency measured from five aspects, namely reliability, responsivenes, assurance, empathy and tangibles. When viewed from the aspect of reliability, responsiveness and assurance the quality of pubic services including good category, while the aspect of empathy and tangibles the quality of public services including the less good category. When viewed from each aspect shows the difference. Of the five aspects, there is not one aspect that is considered very good, only aspect of assurance, reliability and responsivenes included in good category which mean good quality of administration service. As for the other two aspects of emphaty and tangibles included in the low category which means poor service quality.