Analisis Pelayanan Administrasi Kependudukan Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Dairi

Abstract

This studyis based on several problems related to citizenship administration in Dairi Regency, namely population registration, civil registration, and SIAK application. The objective of this study is to analysis the application of Citizenship Administration at the Department of Population and Civil Registration of Dairi Regency. This descriptive study used qualitative approach. The collecting ofdata is conducted by observation, interview, and document review. This study involved10 informants - the Head of Department of Population and Civil Registration of Dairi Regency as key informant, two Heads of Division at Dairi District Office of Population and Registration, an Administrator of SIAK Server,an Operator of SIAK, twostaffs ofAdministration Service, and three supporting informants. The data analysis technique used is Irawan model. The result of study shows that (1) the service of population registration at Department of Population and Civil Registration of Dairy Regencyis well organized that includes procedures and service charging based on Regulation ofThe Minister of Administrative Reform and Bureaucratic Reform No. 15 of 2014 on Guidelines for Service Standards. However, some obstacles encountered in service delivery were 1) time period, product service, and complaint handling. (2) Civil registration services are already well-done in terms of requirements, service charge in accordance with Permenpan and Regulation of The Minister of Administrative Reform and Bureaucratic Reform No. 15 of 2014 on Standard Service Guidelines, while the service constraints are in terms of procedures, durations, products service, and complaint handling. (3) the implementation of Population Administration Information System (SIAK) has not been run properly in terms of facilities and infrastructure, competencies, and number of implementers.