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https://repositori.uma.ac.id/handle/123456789/16011
Title: | Pengaruh Kualitas Pelayanan Perawat Terhadap Kepuasan Pasien Rawat Inap Di Rsud Dr. R.M. Djoelham Kota Binjai |
Other Titles: | The Effect of Quality of Nursing Services on Satisfaction of Inpatients at Dr. Hospital. R.M. Djoelham City of Binjai |
Authors: | Surbakti, Lidia Apriani Br |
metadata.dc.contributor.advisor: | Nasution, Irwan Suharyanto, Agung |
Keywords: | Kualitas Pelayanan Perawat;Kepuasan Pasien;Quality of Nursing Services;Patient Satisfaction |
Issue Date: | 25-Sep-2021 |
Publisher: | Universitas Medan Area |
Abstract: | Studi ini bertujuan untuk mengetahui pengaruh kualitas pelayanan perawat terhadap kepuasan pasien rawat inap di Rumah Sakit Umum Daerah Dr. R.M. Djoelham Kota Binjai. Sejalan dengan masalah dan hipotesis penelitian tersebut maka penelitian ini dilaksanakan dengan menggunakan desain survei yaitu penelitian yang mengambil sampel dari satu populasi dan menggunakan kuesioner sebagai alat pengumpulan data pokok. Dalam penelitian ini menggunakan sampel sebanyak 100 pasien. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik proportional random sampling. Analisis kuantitatif dalam penelitian ini akan digunakan uji validitas dan uji reliabilitas dengan Cronbach’s Alpha. Uji asumsi klasik meliputi uji normalitas, uji multikolinearitas dan uji heteroskedastisitas. Untuk uji hipotesis menggunakan regresi linier berganda. Semua pengujian menggunakan program komputer SPSS. Berdasarkan hasil analisis regresi diatas dapat disimpulkan bahwa semua variabel dari dimensi kualitas pelayanan perawat (bukti fisik, kehandalan, ketanggapan, jaminan dan empati) secara bersama-sama memiliki pengaruh positif dan signifikan terhadap kepuasan pasien rawat inap di RSUD Dr. R.M. Djoelham Kota Binjai. Hasil tersebut menunjukkan bahwa hipotesis alternatif (Ha) dapat diterima dan hipotesis nihil (Ho) ditolak, pengaruhnya yang paling besar adalah variabel ketanggapan (3,694) diikuti bukti fisik (3,052), jaminan (3,049), empati (2,365), dan kehandalan (2,271) terhadap kepuasan pasien rawat inap di RSUD Dr. R.M. Djoelham Kota Binjai. Hasilnya adalah R2 sebesar (0,699) menunjukkan bahwa 69,9 % variabel kepuasan pasien dapat dijelaskan oleh kualitas pelayanan yaitu bukti fisik, keandalan, ketanggapan, jaminan dan empati sedangkan sisanya 30,1 % lainnya dijelaskan variabel lain yang tidak termasuk dalam model penelitian ini. This study aims to determine the effect of nurse service quality on inpatient satisfaction at the Regional General Hospital Dr.R.M. Djoelham Binjai City. In line with the research problems and hypotheses, this study was conducted using a survey design, namely research that takes a sample from one population and uses a questionnaire as a means of collecting basic data. In this study, using a sample of 100 patients. The sampling technique in this study used a proportional random sampling technique. The quantitative analysis in this study will be used validity and reliability tests with Cronbach's Alpha. Classical assumption test includes normality test, multicollinearity test and heteroscedasticity test. To test the hypothesis using multiple linear regression. All tests used the SPSS computer program. Based on the results of the regression analysis above, it can be concluded that all variables from the dimensions of nurse service quality (physical evidence, reliability, responsiveness, assurance and empathy) together have a positive and significant influence on inpatient satisfaction at the Regional General Hospital Dr.R.M. Djoelham, Binjai City. These results indicate that the alternative hypothesis (Ha) is accepted and the null hypothesis (Ho) is rejected, the biggest influence is the responsiveness variable (3.694) followed by physical evidence (3.052), assurance (3.049), empathy (2.365), and reliability (2.271). ) on the satisfaction of inpatients at the Regional General Hospital Dr.RM Djoelham Binjai City. The result is R2 of (0.699) indicating that 69.9% of patient satisfaction variables can be explained by the quality of service, namely physical evidence, reliability, responsiveness, assurance and empathy while the remaining 30.1% are explained by other variables that are not included in this research model. |
Description: | 102 Halaman |
URI: | https://repositori.uma.ac.id/handle/123456789/16011 |
Appears in Collections: | SP - Public Administration |
Files in This Item:
File | Description | Size | Format | |
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178520009 - Lidia Apriani Br Surbakti - Chapter IV.pdf Restricted Access | Chapter IV | 222.21 kB | Adobe PDF | View/Open Request a copy |
178520009 - Lidia Apriani Br Surbakti - Fulltext.pdf | Cover, Abstract, Chapter I,II,III,V Bibliography | 6.11 MB | Adobe PDF | View/Open |
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