Efektivitas Pelayanan Publiksebelum Dan Dimasa Pandemi Covid-19 Di Kantor Disdukcapil Kota Tebing Tinggi

Abstract

Dunia saat inisedang menghadapi wabah coronavirus.Coronavirus Diseases 2019(Covid-19) adalah penyakit jenis baru yang menyerang saluran pernapasan.Kota Tebing Tinggi adalah salah satu yang terpapar virus corona.Semua kegiatan dihentikan sementara agar resiko penularan virus ini dapat ditekan.Sebelum masa pandemi, pelayanan di Kantor Disdukcapil Kota Tebing Tinggi dilakukan langsung dan tidak ada waktu pelayanan dibatasi.Dimasa pandemi, Kantor Disdukcapil Kota Tebing Tinggi membuat kebijakan pada sistem pelayanan yang sebagiannyadilakukan melalui daring.Penelitian ini bertujuan untuk mengetahui efektivitas pelayanan publik sebelum dan dimasa pandemi Covid-19 di Kantor Disdukcapil Kota Tebing Tinggi.Penelitian ini menggunakan metode kualitatif sebagai analisis data. Sumber data dalam penelitian ini adalah Sekretaris, Kasubbag Umum dan Kepegawaian, Kepala Seksi Pengelolaan dan Penyajian Data, dan Masyarakat yang menerima pelayanan di Kantor Disdukcapil Kota Tebing Tinggi. Data dikumpulkan berdasarkan teknik pengumpulan data yaitu observasi, wawancara, dokumentasi, triangulasi data dan analisis data dilakukan dengan beberapa tahap yaitu, reduksi data, penyajian data, kemudian dilakukan penarikan kesimpulan hasil penelitian.Hasil penelitian menunjukkan bahwa Efektivitas Pelayanan Publik Sebelum dan Dimasa Pandemi Covid-19 di Kantor Disdukcapil Kota Tebing Tinggi sejauh ini dapat dikatakan efektif.Dapat dilihat dari unsur-unsur pelayanan yang digunakan yaitu, transparansi, akuntabilitas, kondisional, partisipatif, tidak diskriminatif, dan keseimbangan hak. The world is currently facing a coronavirus outbreak. Coronavirus Diseases 2019 (Covid-19) is a new type of disease that attacks the respiratory tract. Tebing Tinggi City is one of those affected by the corona virus. All activities are temporarily suspended so that the risk of transmission of this virus can be reduced. Before the pandemic period, services at the Disdukcapil Office of Tebing Tinggi City were carried out directly and there was no limited service time. During the pandemic, the Disdukcapil Office of Tebing Tinggi City made policies on the service system, part of which was done online. This study aims to determine the effectiveness of public services before and during the Covid-19 pandemic at the Disdukcapil Office of Tebing Tinggi City. This study uses qualitative methods as data analysis. Sources of data in this study are the Secretary, Head of Subdivision of General Affairs and Personnel, Head of Data Management and Presentation Section, and the public who receive services at the Disdukcapil Office of Tebing Tinggi City. Data was collected based on data collection techniques, namely observation, interviews, documentation, data triangulation and data analysis carried out in several stages, namely, data reduction, data presentation, and then drawing conclusions from the results of the study. The results of the study show that the effectiveness of public services before and during the Covid-19 pandemic at the Disdukcapil Office of Tebing Tinggi City has so far been said to be effective. It can be seen from the service elements used, namely, transparency, accountability, conditional, participatory, non-discriminatory, and balance of rights.