The Relationship between Interpersonal Communication and Burnout on Employee at PT. Prima Kencana Adv

Abstract

This study aims to determine and empirically test the relationship between interpersonal communication and employee burnout at PT. Prima Kencana Adv. The type of research used in this study is a quantitative approach. The sampling technique in this study is a total sampling equal to the number of 70 people. Burnout in this study was measured based on aspects of Burnout, namely: Emotional Fatigue, Depersonalization Attitude, and Feelings of Inadequacy. Interpersonal communication in this study was measured based on the Aspects of Interpersonal Communication, namely: Openness, Empathy, Supportive Attitude, Positive Attitude, and Equality. The data analysis method used in this study is the product moment of Karl Pearson. Based on the results of the analysis, there is a negative relationship between interpersonal communication and burnout, with the results rxy = -0.610, this indicates that the value is > 0.05. This means that the proposed hypothesis is accepted. The determinant coefficient (r2) of the relationship between the independent variable X and the dependent variable Y is r2 = 0.372 This shows that interpersonal communication contributes to burnout by 37.2%. while the remaining 62.8% is explained by factors not disclosed in this study. Based on the description above, it can be concluded that interpersonal communication is classified as moderate with a hypothetical mean value of 95 and an empirical mean of 90.99. Burnout is high because the hypothetical mean is 75 and the empirical mean is 86.27.