Implementasi Pelayanan Eazy Passport di Masa Pandemi Covid-19 pada Kantor Imigrasi Kelas II TPI Tanjung Balai, Asahan

Abstract

Kondisi pandemi Covid-19 ini membuat pemerintah untuk tetap memberikan pelayanan kepada masyarakat. Adanya pembatasan aktivitas kehidupan normal, menjadikan pemerintahan membuat terobosan layanan agar masyarakat tetap mendapatkan layanan yang prima. Penelitian ini dilatarbelakangi karena menurunnya jumlah penerbitan paspor akibat dari pandemi Covid-19 sehingga munculnya layanan Eazy Passport sebagai langkah progresif dalam meningkatkan jumlah penerbitan paspor dan meningkatkan intensitas pelayanan di masa pandemi Covid-19 oleh Kantor Imigrasi Kelas II TPI Tanjung Balai, Asahan. Teori yang digunakan pada penelitian ini menggunakan teori George C. Edward III dengan indikator komunikasi, sumberdaya, disposisi dan struktur birokrasi. Tujuan penelitian ini untuk menjelaskan Implementasi Pelayanan Eazy Passport Di Masa Pandemi Covid-19 Pada Kantor Imigrasi Kelas II TPI Tanjung Balai, Asahan. Metode penelitian ini menggunakan pendekatan deskriptif kualitatif. Hasil penelitian menunjukkan bahwa Implementasi Pelayanan Eazy Passport Pada Kantor Imigrasi Kelas II TPI Tanjung Balai, Asahan belum sepenuhnya berjalan dengan optimal. Pada komunikasi sudah dilakukan secara langsung serta promsi melalui media sosial. Pada sumberdaya terkait sumberdaya non-manusia masih belum sepenuhnya tersedia untuk sumberdaya manusia sudah tercukupi sesuai tugas dan fungsi. Pada disposisi sikap pelaksanaan sudah memiliki komitmen kerja yang sama dan memberikan keamanan serta kenyamanan dalam pelayanan. Pada struktur birokrasi pelaksanaan sudah mengikuti Standar Operasional Prosedur (SOP). Tetapi masih terdapat beberapa hambatan dalam pelaksanaan yaitu masih kurangnya komunikasi dalam melakukan promosi melalui media cetak serta kurangnya sumberdaya non-manusia dalam ketersediaan sarana prasarana yang disediakan pihak Kantor Imigrasi Kelas II TPI Tanjung Balai Asahan. The condition of the Covid-19 pandemic has made the government continue to provide services to the community. The existence of restrictions on normal life activities has made the government make service breakthroughs so that people continue to get excellent service. This research was motivated by the decline in the number of passport issuances due to the Covid-19 pandemic so that the emergence of the Eazy Passport service as a progressive step in increasing the number of passport issuances and increasing the intensity of services during the Covid-19 pandemic by the Class II TPI Immigration Office of Tanjung Balai, Asahan. The theory used in this study uses the theory of George C. Edward III with indicators of communication, resources, disposition and bureaucratic structure. The purpose of this study is to explain the Implementation of Eazy Passport Services During the Covid-19 Pandemic at the Class II TPI Immigration Office of Tanjung Balai, Asahan. This research method uses a qualitative descriptive approach. The results showed that the Implementation of Eazy Passport Services at the Class II TPI Immigration Office of Tanjung Balai, Asahan has not fully run optimally. Communication has been carried out directly and promsi through social media. In resources related to non-human resources are still not fully available for human resources to be sufficient according to their duties and functions. In the disposition, the implementation attitude already has the same work commitment and provides security and comfort in service. In the bureaucratic structure, the implementation has followed the Standard Operating Procedures (SOP). However, there are still some obstacles in implementation, namely the lack of communication in promoting through print media and the lack of non-human resources in the availability of infrastructure provided by the Class II TPI Immigration Office of Tanjung Balai Asahan.