Please use this identifier to cite or link to this item: https://repositori.uma.ac.id/handle/123456789/18325
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dc.contributor.authorPratama, Yoga-
dc.date.accessioned2022-11-07T04:08:26Z-
dc.date.available2022-11-07T04:08:26Z-
dc.date.issued2022-09-02-
dc.identifier.urihttp://repository.uma.ac.id/handle/123456789/18325-
dc.description100 Halamanen_US
dc.description.abstractPenelitian ini bertujuan untuk melihat apakah ada perbedaan kualitas pelayanan yang ditinjau dari kinerja pegawai dibadan Kepegawai Daerah dan Pengembangan SDM Pemerintahan Kota Medan. Penelitian ini menggunakan metode penelitian kuantitatif, sampel penelitian berjumlah 88 orang dan populasi berjumlah 200 orang. Teknik pengambilan sampel adalah Puposive Sampling. Pengumpulan data menggunakan skala likert. Hasil tinggi pada variabel Kualitas Pelayanan dengan SD atau Standart deviasi 7,273 dengan hipotetik 60 dan empirik 61,28. Dibagi kedalam dua kategori, kategori Kualitas pelayanan tinggi pada standart deviasi 6,449 dengan hipotetik 60 dan empirik 68,92 dengan dasar karena. Hasil ketegori Kualitas Pelayanan rendah pada standart deviasi 3,285 dengan hipotetik 60 dan empirik 55,50. Hipotesis yang diajukan dalam penelitian ini yaitu ada perbedaan kualitas pelayanan ditinjau dari kinerja pegawai, dengan asumsi pegawai dengan kinerja tinggi akan memiliki tingkat kualitas pelayanan yang lebih tinggi dari pada pegawai yang kinerja rendah, maka hipotesis dinyatakan diterima. This study aims to see whether there are differences in service quality in terms of employee performance in the Regional Personnel and Human Resources Development Agency for Medan City Government. This research uses quantitative research methods, the research sample is 88 people and the population is 200 people. The sampling technique is purposive sampling. Collecting data using a Likert scale. High results on the variable quality of service with SD or standard deviation of 7.273 with a hypothetical 60 and an empirical 61.28. Divided into two categories, the category of service quality is high at a standard deviation of 6.449 with a hypothetical 60 and an empirical 68.92 with a due basis. The results of the service quality category are low at a standard deviation of 3,285 with a hypothetical 60 and an empirical 55.50. The hypothesis proposed in this study is that there are differences in service quality in terms of employee performance, with the assumption that employees with high performance will have a higher level of service quality than employees with low performance, so the hypothesis is accepted.en_US
dc.language.isootheren_US
dc.publisherUniversitas Medan Areaen_US
dc.relation.ispartofseriesNPM;178600453-
dc.subjectkualitas pelayananen_US
dc.subjectkinerja pegawaien_US
dc.subjectservice qualityen_US
dc.subjectemployee performanceen_US
dc.titlePerbedaan Kualitas Pelayanan Ditinjau dari Kinerja Pegawai di Badan Kepegawaian Daerah dan Pengembangan SDM (BKDPSDM) Pemerintahan Kota Medanen_US
dc.title.alternativeDifferences in Service Quality Review of Performance of Employees in the Regional Services Agency and Human Resources Development of Medan City Governmenten_US
dc.typeThesisen_US
Appears in Collections:SP - Psychology

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