Please use this identifier to cite or link to this item: https://repositori.uma.ac.id/handle/123456789/19127
Title: Analisis Kinerja Birokrasi Bidang Sarana dan Pelaku Distribusi Dalam Meningkatkan Kualitas Pelayanan Jasa pada Dinas Perindustrian dan Perdagangan Kabupaten Deli Serdang
Other Titles: Performance Analysis of Bureaucracy Facilities and Distribution Actors in Improving Quality of Services at the Department of Industry and Trade, Deli Serdang Regency
Authors: Anggraini, Vera Dian
Keywords: kinerja;kualitas pelayanan;performance;service quality
Issue Date: 19-Sep-2022
Publisher: Universitas Medan Area
Series/Report no.: NPM;201801054
Abstract: Penyelenggaraan fungsi pelayanan publik yang diselenggarakan oleh Dinas Perindustrian dan Perdagangan Kabupaten Deli Serdang belum menunjukkan terlaksananya dan tercapainya visi dan misi yang telah ditetapkan. Tujuan dari Organisasi publik didaerah semata-mata hanya untuk memberikan pelayanan kepada masyarakat. Yang bertujuan untuk melayani kebutuhan dan kesejahteraan masyarakat ternyata dalam pelaksanaannya dan pengelolaannya tidak semudah membalikkan telapak tangan. Bidang Sarana dan Pelaku Distribusi pada Dinas Perindustrian dan Perdagangan Kabupaten Deli Serdang dalam menjalankan tugas dan fungsinya sebagai organisasi publik di daerah yang mengurusi pasar, dalam pelaksanaan kerjanya masih dirasakan belum maksimal. Dengan menggunakan teori Agus Dwiyanto yang menyatakan ada 5 (lima) faktor kinerja organisasi publik yaitu Produktivitas, Kualitas Layanan, Responsivitas, Responsibilitas dan Akuntanbilitas. Bahwa Analisis Kinerja Bidang Sarana dan Pelaku Distribusi belum berjalan dengan baik/Optimal. Saran untuk penelitian ini hendaknya lebih meningkatkan kinerjanya sehingga dapat menghasilkan kinerja yang maksimal. Berdasarkan hal tersebut rumusan masalah: Bagaimana kinerja birokrasi Bidang Sarana dan Pelaku Distribusi pada Dinas Perindustrian dan Perdagangan Kabupaten Deli Serdang dalam meningkatkan kualitas pelayanan birokrasi dan jasa di Pasar Bakaran Batu Kecamatan Lubuk Pakam. Faktor apa saja yang menjadi kendala kinerja birokrasi Bidang Sarana dan Pelaku Distribusi pada Dinas Perindustrian dan Perdagangan Kabupaten Deli Serdang dalam meningkatkan kualitas pelayanan birokrasi dan jasa di Pasar Bakaran Batu Kecamatan Lubuk Pakam. Adapun metode penelitian yang digunakan yaitu deskriptif dengan instrument pengelolaan data, observasi, studi banding, wawancara, analisa data dengan deskriptif analisis. The implementation of public service functions organized by the Department of Industry and Trade of Deli Serdang Regency has not shown the implementation and achievement of the vision and mission that has been set. The purpose of regional public organizations is solely to provide services to the community. Which aims to serve the needs and welfare of the community in fact in its implementation and management is not as easy as turning the palm of the hand. The Field of Facilities and Distribution Actors at the Department of Industry and Trade of Deli Serdang Regency in carrying out their duties and functions as a public organization in the area that deals with markets, in the implementation of their work, it is still felt that it is not optimal. By using Agus Dwiyanto's theory which states that there are 5 (five) performance factors of public organizations, namely Productivity, Service Quality, Responsiveness, Responsibility and Accountability. Whereas the Performance Analysis of the Facilities and Distribution Actors has not been running well/Optimally. Suggestions for this research should further improve its performance so that it can produce maximum performance. Based on this, the formulation of the problem: How is the performance of the bureaucracy in the Facilities and Distribution Actors at the Department of Industry and Trade of Deli Serdang Regency in improving the quality of bureaucratic services and services at the Bakaran Batu Market, Lubuk Pakam District. What are the factors constraining the performance of the bureaucracy in the field of facilities and distribution actors at the Department of Industry and Trade of Deli Serdang Regency in improving the quality of bureaucratic services and services at the Bakaran Batu Market, Lubuk Pakam District. The research method used is descriptive with data management instruments, observation, comparative studies, interviews, data analysis with descriptive analysis.
Description: 121 Halaman
URI: https://repositori.uma.ac.id/handle/123456789/19127
Appears in Collections:MT - Master of Public Administration

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