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https://repositori.uma.ac.id/handle/123456789/21348
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DC Field | Value | Language |
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dc.contributor.advisor | Yunita, Nindya | - |
dc.contributor.advisor | Suryani, Wan | - |
dc.contributor.author | Pohan, Stefanny Aprilia | - |
dc.date.accessioned | 2023-10-04T03:05:43Z | - |
dc.date.available | 2023-10-04T03:05:43Z | - |
dc.date.issued | 2023-07-21 | - |
dc.identifier.uri | https://repositori.uma.ac.id/handle/123456789/21348 | - |
dc.description | 96 Halaman | en_US |
dc.description.abstract | Penelitian ini bertujuan untuk menguji pengaruh sistem pelacakan online dan ketepatan waktu pengiriman terhadap kepuasan pelanggan dalam menggunakan jasa kirim JNE Express di Kota Medan. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kuantitatif, yang diukur menggunakan metode berbasis regresi linier berganda dengan program SPSS 25. Pengumpulan data melalui penyebaran kuesioner. Populasi dari penelitian ini adalah seluruh pelanggan JNE di Kota Medan dengan sampel penelitian sebanyak 99 responden. Teknik pengambilan sampel menggunakan metode purposive sampling. Teknik analisis data yang dilakukan dengan menggunakan uji instrumen, uji asumsi klasik, uji statistik dan uji hipotesis. Berdasarkan hasil penelitian menunjukkan bahwa (1) Sistem pelacakan online berpengaruh positif dan signifikan terhadap kepuasan pelanggan JNE, (2) Ketepatan waktu pengiriman berpengaruh positif dan signifikan terhadap kepuasan pelanggan JNE, (3) Sistem pelacakan online dan ketepatan waktu pengiriman secara simultan berpengaruh positif dan signifikan terhadap kepuasan pelanggan JNE. This study aims to examine how the influence of online tracking system and delivery timeliness on customer satisfaction in using JNE Express delivery service in Medan City. This research used a descriptive research type with a quantitative approach, which was measured using a method based on multiple linear regression with the SPSS 25 program. Data collection was done by distributing questionnaires. The population of this study were all JNE customers in Medan City with a sample of 99 respondents. The sampling technique used purposive sampling method. Data analysis techniques were carried out using instrument tests, classical assumption tests, statistical tests and hypothesis tests. Based on the results of the research, it shows that (1) The online tracking system has a positive and significant effect on JNE customer satisfaction, (2) Delivery timeliness has a positive and significant effect on JNE customer satisfaction, (3) The online tracking system and delivery timeliness simultaneously have a positive and significant effect one JNE customer satisfaction. | en_US |
dc.language.iso | id | en_US |
dc.publisher | Universitas Medan Area | en_US |
dc.relation.ispartofseries | NPM;198320135 | - |
dc.subject | sistem pelacakan online | en_US |
dc.subject | ketepatan waktu pengiriman | en_US |
dc.subject | jasa kirim | en_US |
dc.subject | kepuasan pelanggan | en_US |
dc.subject | online tracking system | en_US |
dc.subject | delivery timeliness | en_US |
dc.subject | delivery service | en_US |
dc.subject | customer satisfaction | en_US |
dc.title | Pengaruh Sistem Pelacakan Online dan Ketepatan Waktu Pengiriman terhadap Kepuasan Pelanggan dalam Menggunakan Jasa Kirim JNE Express di Kota Medan | en_US |
dc.title.alternative | The Influence of the Online Tracking System and Timeliness of Delivery on Customer Satisfaction in Using JNE Express Delivery Services in Medan City | en_US |
dc.type | Skripsi Sarjana | en_US |
Appears in Collections: | SP - Management |
Files in This Item:
File | Description | Size | Format | |
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198320135 - Stefanny Aprilia Pohan - Fulltext.pdf | Cover, Abstract, Chapter I, II, III, V, Bibliography | 1.46 MB | Adobe PDF | View/Open |
198320135 - Stefanny Aprilia Pohan - Chapter IV.pdf Restricted Access | Chapter IV | 650.96 kB | Adobe PDF | View/Open Request a copy |
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