Please use this identifier to cite or link to this item: https://repositori.uma.ac.id/handle/123456789/22653
Full metadata record
DC FieldValueLanguage
dc.contributor.advisorMetia, Cut-
dc.contributor.advisorSyafrizaldi-
dc.contributor.authorMaulinda, Chiatul-
dc.date.accessioned2024-01-12T04:40:17Z-
dc.date.available2024-01-12T04:40:17Z-
dc.date.issued2015-
dc.identifier.urihttps://repositori.uma.ac.id/handle/123456789/22653-
dc.description68 Halamanen_US
dc.description.abstractPenelitian ini bertujuan untuk mengetahui hubungan antara kLial itas pelayanan dengan kepuasan pasien. Hipotesis dalam penelitian ini yaitu : Hubungan yang positif antara kualitas pelayanan dengan kepuasan pasien rawat inap. Subjek penelitian ini adalah pasien rawat inap di Klinik Ibu & Anak Graha Ummi berjumlah 42 pasien. Teknik pengambilan sampel menggunak:an tehnik accidental sampling . Metode analisis data yang digunakan adalah korelasi Product Moment, basil penelitian sebagai berikut 1). Terdapat hubungan positif yang signifikan antara kualitas pelayanan dengan kepuasan pasien dibuktikan dengan koefisien rxy = 0,608; p = 0,000, berarti p < 0,050 yang berarti bahwa semakin baik kualitas pelayanan maka semakin tinggi kepuasan pasien. This research aims to determine the relationship between quality service with patient satisfaction. The hypothesis in this research is: A positive relationship between service quality and patient satisfaction stay. The subjects of this research were inpatients at the Graha Mother & Child Clinic Ummi numbered 42 patients. The sampling technique uses: techniques accidental sampling. The data analysis method used is correlation Product Moment, research results as follows 1). There is a positive relationship The significant relationship between service quality and patient satisfaction is proven with coefficient rxy = 0.608; p = 0.000, meaning p < 0.050 which means that The better the quality of service, the higher patient satisfaction.en_US
dc.language.isoiden_US
dc.publisherUniversitas Medan Areaen_US
dc.relation.ispartofseriesNPM;118600231-
dc.subjectkepuasan pasienen_US
dc.subjectkualitas pelayananen_US
dc.subjectpatient satisfactionen_US
dc.subjectservice qualityen_US
dc.titleHubungan Antara Kualitas Pelayanan Dengan Kepuasan Pasien Rawat Inap Di Klinik Ibu & Anak Graha Ummien_US
dc.title.alternativeThe Relationship Between Service Quality and Inpatient Satisfaction at the Graha Ummi Mother & Child Clinicen_US
dc.typeThesisen_US
Appears in Collections:SP - Psychology

Files in This Item:
File Description SizeFormat 
118600231 - Chiatul Maulinda - Chapter IV.pdf
  Restricted Access
Chapter IV1.22 MBAdobe PDFView/Open Request a copy
118600231 - Chiatul Maulinda - Fulltext.pdfCover, Abstract, Chapter I, II, III, V, Bibliography3.74 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.