Evaluasi Kinerja Perangkat Desa dalam Pelayanan Publik desa Tunas Harapan Kecamatan Gunung Meriah Kabupaten Aceh Singkil

Abstract

Keberhasilan kerja pegawai di Kantor Desa memerlukan perhatian dan keseriusan oleh perangkat desa untuk dapat meningkatkan kemampuan dan keterampilan dalam menunjang keberhasil pelayanan yang memuaskan masyarakat. Tujuan penelitian ini untuk evaluasi kinerja perangkat desa dalam memberikan pelayanan masyarakat dan mengetahui apa faktor penghambat proses pelayanan. Metode kualitatif, Informan terdiri dari 3 aparat desa dan 2 masyarakat desa. Teknik pengumpulan data menggunakan teknik wawancara, observasi langsung dan dokumentasi. Teknik analisis data yang akan digunakan adalah metode Miles and Huberman yaitu reduksi data,penyajian data, dan pengambilan kesimpulan. Hasil penelitian menunjukkan kualitas pelayanan di Desa Tunas Harapan memiliki mutu, keterampilan, kemadirian dan komitmen yang baik. Namun ketersediaan sumber daya manusia dan unit kerja atau program kerja msih kurang baik. Faktor penghambat dalam melayani masyarakat ialah kurangnya sumber daya manusia karena adanya pergantian kepala desa baru sehingga dalam proses pelayanan masih kurang efektif dan minimny apengetahuan terkait tehknologi. The successful work of employees at the Village Office requires attention and seriousness by village officials to be able to improve their abilities and skills to support the success of services that satisfy the community. The aim of this research is to evaluate the performance of village officials in providing community services and find out what factors inhibit the service process. Qualitative method, informants consisted of 3 village officials and 2 village residents. Data collection techniques use interview techniques, direct observation and documentation. The data analysis technique that will be used is the Miles and Huberman method, namely data reduction, data presentation, and drawing conclusions. The research results show that the quality of service in Tunas Harapan Village has good quality, skills, independence and commitment. However, the availability of human resources and work units or work programs is still not good. The inhibiting factor in serving the community is the lack of human resources due to the change of new village head so that the service process is still less effective and there is minimal knowledge regarding technology.