Analisis Kualitas Pelayanan Publik Pengasuhan Santri pada Pondok Pesantren Darul Qu’ran Deli Serdang

Abstract

Analisis kualitas pelayanan publik pengasuhan santri pada pondok pesantren darul qur’an memiliki peran penting dalam membina kepribadian santri. Dari adanya Analisis Kualitas Pelayanan Publik Pengasuhan Santri Pada Pondok Pesantren Darul Qur’an tersebut diharapkan pondok pesantren dapat membentuk kepribadian santri dengan baik. Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan pelaksanaan dan analisis kualitas Pelayanan publik pengasuhan di pondok pesantren dalam membina kepribadian santri di pondok pesantren Darul Qu’ran Deli Serdang. Adapun metode yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data dalam penelitian ini melalui wawancara, observasi, dan studi dokumentasi. Wawancara dilakukan kepada Direktur pesantren, kepala Pengasuhan, pengasuh, kakak asuh, petugas keamanan, orang tua santri, dan santri. Analisis data yang digunakan melalui tiga langkah yaitu data reduction (merangkum data), data display (penyajian data), conclusion drawing/verification (penarikan kesimpulan dan verifikasi). Uji keabsahan data menggunakan Informan kunci dan sumber data. Hasil penelitian menunjukkan bahwa pelaksanaan Analisis Kualitas Pelayanan Publik Pengasuhan Santri Pada Pondok Pesantren Darul Qu’ran DeliSerdang belum optimal, dilihat masih ada beberapa indikator indikator yang berjalan kurang maksimal. Pelaksanaan program pengasuhan dengan adanya perbaikan dan pengembangan oleh Kepala Pengasuhan perlu dilakukan melaului program-program yang dibentuk oleh pengasuh melalui perencanaan, pelaksanaan, dan evaluasi. Selain itu perlu strategi-strategi yang dibentuk dalam program pengasuhan dalam membina kepribadian. Analysis of the quality of public services caring for students at the Darul Qur'an Islamic boarding school has an important role in developing the personality of students. From the analysis of the quality of public services caring for students at the Darul Qur'an Islamic boarding school, it is hoped that the Islamic boarding school can shape the personality of the students well. This research aims to determine and describe the implementation and analysis of the quality of public care services at Islamic boarding schools in developing the personality of students at the Darul Qu'ran Islamic boarding school in Deli Serdang. The method used in this research is a qualitative method with a descriptive approach. Data collection techniques in this research are through interviews, observation and documentation studies. Interviews were conducted with the Islamic boarding school director, head of care, caregivers, foster siblings, security officers, parents of students, and students. The data analysis used went through three steps, namely data reduction (summarizing data), data display (data presentation), conclusion drawing/verification (drawing conclusions and verifying). Test the validity of the data using key informants and data sources. The results of the research show that the implementation of the Analysis of the Quality of Public Services for the Care of Santri at the Darul Qu'ran Islamic Boarding School in DeliSerdang is not optimal, it can be seen that there are still several indicators that are running less than optimally. The implementation of care programs with improvements and development by the Head of Care needs to be carried out through programs formed by carers through planning, implementation and evaluation. Apart from that, strategies are needed that are formed in the parenting program to develop personality.