Evaluasi Kinerja Aparatur Desa dalam Pelayanan Administrasi Surat Keluar di Desa Lubuk Mandarsah Kecamatan Tengah Ilir Kabupaten Tebo Provinsi Jambi

Abstract

Kantor desa Lubuk Mandarsah terletak di Kecamatan Tengah Ilir , Kabupaten Tebo yang memiliki peran untuk melayani masyarakat dalam hal kebutuhan administrasi. Penelitian ini bertujuan untuk menilai dan mengidentifikasi mengenai Evaluasi Kinerja Aparatur Desa Dalam pelayanan Administrasi Surat Keluar di Desa Lubuk Mandarsah Kecamatan tengah Ilir kabupaten Tebo Provinsi jambi. Teori yang digunakan menurut William N. Dunn (2003) yang mengembangkan 6 kriteria dalam mengevaluasi suatu kebijakan yaitu; efektivitas, efisiensi, kecukupan, perataan, responsivitas dan ketepatan. Jenis penelitian ini kualitatif deskriptif, dengan teknik pengumpulan data melalui observasi, wawancara, studi pustaka dan dokumentasi. Teknik analisis data penelitian ini yaitu pengumpulan data, reduksi data, penyajian data, dan pembuatan kesimpulan. Informan penelitian ini sebanyak 6 orang yang terdiri dari informan utama, kunci dan pendukung. Hasil penelitian menunjukan bahwasannya pelayanan administrasi surat keluar di kantor desa Lubuk Mandarsah kurang optimal. Kriteria yang berjalan dengan baik adalah kriteria kecukupan karena kelengkapan sarana prasarana dan SDM desa Lubuk Mandarsah. Namun kriteria responsivitas dinilai kurang, karena beberapa masyarakat belum sepenuhnya mengetahui hak dan kewajibannya sebagai masyarakat ketika hendak mengurus administrasi surat keluar. Kemudian responsivitas kantor desa Lubuk Mandarsah juga dinilai kurang karena masih adanya pegawai yang dinilai tidak ramah dalam memberikan pelayanan administrasi surat keluar. The Lubuk Mandarsah village office is located in Tengah Ilir District, Tebo Regency, which has a role to serve the community in terms of administrative needs. This study aims to assess and identify the Evaluation of Village Apparatus Performance in Outgoing Mail Administration Services in Lubuk Mandarsah Village, Tengah Ilir District, Tebo Regency, Jambi Province. The theory used according to William N. Dunn (2003) who developed 6 criteria in evaluating a policy, namely; effectiveness, efficiency, adequacy, alignment, responsiveness and accuracy. This type of research is qualitative descriptive, with data collection techniques through observation, interviews, literature studies and documentation. The data analysis techniques for this study are data collection, data reduction, data presentation, and drawing conclusions. The informants for this study were 6 people consisting of main informants, key informants and supporters. The results of the study showed that the outgoing mail administration service at the Lubuk Mandarsah village office was less than optimal. The criteria that worked well were the adequacy criteria due to the completeness of the infrastructure and human resources of Lubuk Mandarsah village. However, the responsiveness criteria are considered lacking, because some people do not fully know their rights and obligations as people when they want to take care of outgoing mail administration. Then the responsiveness of the Lubuk Mandarsah village office is also considered lacking because there are still employees who are considered unfriendly in providing outgoing mail administration services.