Analysis of Employee Performance in Periodic Salary Increase Administration Services at the Langkat Regency Regional Civil Service Agency

Abstract

This study aims to analyze the performance of employees in administrative services for periodic salary increases at the Regional Civil Service Agency (BKD) of Langkat Regency. The research focuses on five main aspects: work quality, quantity of work, responsibility, cooperation, and employee initiative. The research method used is a qualitative descriptive approach, with data collection techniques through in-depth interviews, observations, and documentation. The research informants include BKD employees, periodic salary increases, and administrative services. The study results show that the quality of employees' work is quite good, although speed and transparency need to be improved. The quantity of work is adequate, but high workloads and limitations of administrative systems often hinder services. Employee responsibility and cooperation are high, but further monitoring and coordination are needed. Employee initiatives are positive, but technology optimization is required to support efficiency. By overcoming existing obstacles, administrative services for periodic salary increases at BKD Langkat Regency can be more effective and responsive. Penelitian ini bertujuan untuk menganalisis kinerja pegawai dalam layanan administrasi kenaikan gaji berkala di Badan Kepegawaian Daerah (BKD) Kabupaten Langkat. Penelitian ini berfokus pada lima aspek utama: kualitas kerja, kuantitas kerja, tanggung jawab, kerja sama, dan inisiatif pegawai. Metode penelitian yang digunakan adalah pendekatan deskriptif kualitatif, dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Informan penelitian meliputi pegawai BKD, kenaikan gaji berkala, dan layanan administrasi. Hasil penelitian menunjukkan bahwa kualitas kerja pegawai cukup baik, meskipun kecepatan dan transparansi perlu ditingkatkan. Kuantitas kerja memadai, tetapi beban kerja yang tinggi dan keterbatasan sistem administrasi sering kali menghambat pelayanan. Tanggung jawab dan kerja sama pegawai tinggi, tetapi perlu pemantauan dan koordinasi lebih lanjut. Inisiatif pegawai positif, tetapi optimalisasi teknologi diperlukan untuk mendukung efisiensi. Dengan mengatasi kendala yang ada, layanan administrasi kenaikan gaji berkala di BKD Kabupaten Langkat dapat lebih efektif dan responsif.