The Role of the Sub-district Head in Improving the Performance of the State Civil Apparatus in Hinai District, Langkat Regency

Abstract

This study will analyze the sub-district head's role in improving the State Civil Apparatus (ASN) performance in Hinai District, Lalat Regency, and identify the inhibiting factors. Using a descriptive qualitative approach through observation, interviews, and documentation. The respondents interviewed included the Sub-district Head, the Sub-district Secretary, the head of the section, and the local community to get a comprehensive picture of the role of the Sub-district Head in improving the performance of ASN. This research shows that sub-districts have a strategic role as policymakers, leaders, motivators, supervisors, and ASN coaches. The sub-district head also encourages the improvement of ASN competencies through training, optimization of the use of technology, and strengthening accountability and transparency of public services. However, the effectiveness of the role of the sub-district head faces internal obstacles, such as low technological competence of ASN, resistance to change, and limited human resources. External barriers include limited technological infrastructure, minimal budgets, and increasing societal demands. To overcome this challenge, the sub-district needs to develop strategies such as continuous training, socialization of the importance of innovation, optimization of task division, and cooperation with local governments and external parties to improve the performance of civil servants and the quality of public services. Penelitian ini akan menganalisis peran camat dalam meningkatkan kinerja Aparatur Sipil Negara (ASN) di Kecamatan Hinai, Kabupaten Lalat, dan mengidentifikasi faktor-faktor penghambatnya. Menggunakan pendekatan kualitatif deskriptif melalui observasi, wawancara, dan dokumentasi. Responden yang diwawancarai meliputi Camat, Sekretaris Kecamatan, kepala seksi, dan masyarakat setempat untuk mendapatkan gambaran yang komprehensif tentang peran Camat dalam meningkatkan kinerja ASN. Penelitian ini menunjukkan bahwa kecamatan memiliki peran strategis sebagai pembuat kebijakan, pemimpin, motivator, supervisor, dan pembina ASN. Camat juga mendorong peningkatan kompetensi ASN melalui pelatihan, optimalisasi pemanfaatan teknologi, dan penguatan akuntabilitas dan transparansi pelayanan publik. Namun, efektivitas peran camat menghadapi kendala internal, seperti rendahnya kompetensi teknologi ASN, resistensi terhadap perubahan, dan keterbatasan sumber daya manusia. Hambatan eksternal meliputi keterbatasan infrastruktur teknologi, anggaran yang minim, dan meningkatnya tuntutan masyarakat. Untuk mengatasi tantangan tersebut, pihak kecamatan perlu mengembangkan strategi seperti pelatihan berkelanjutan, sosialisasi pentingnya inovasi, optimalisasi pembagian tugas, serta kerjasama dengan pemerintah daerah dan pihak eksternal guna meningkatkan kinerja aparatur sipil negara dan kualitas pelayanan publik.