Efektivitas Penggunaan Sistem E-Kinerja Aparatur Sipil Negara di Badan Kepegawaian Daerah Kabupaten Serdang Bedagai

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas penggunaan sistem e-Kinerja bagi Aparatur Sipil Negara (ASN) di Badan Kepegawaian Daerah (BKD) Kabupaten Serdang Bedagai serta mengidentifikasi faktor-faktor penghambat dalam implementasinya. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Data diperoleh melalui wawancara mendalam, observasi, dan dokumentasi yang melibatkan pimpinan, analis kepegawaian, pejabat fungsional, serta pengelola sistem e-Kinerja. Hasil penelitian menunjukkan bahwa penerapan e-Kinerja pada BKD Serdang Bedagai tergolong efektif berdasarkan indikator efektivitas menurut Steers (1985), yaitu pencapaian tujuan, produktivitas, integrasi/kerja sama, dan adaptasi. Sistem ini mampu meningkatkan kedisiplinan ASN, mempercepat proses pelaporan dan pengolahan data, mendukung pengambilan keputusan berbasis data, serta memfasilitasi koordinasi antar bidang melalui integrasi sistem kepegawaian. Selain itu, digitalisasi proses kerja melalui e-Kinerja terbukti mengurangi beban administratif, memperkuat akuntabilitas, serta meningkatkan efisiensi organisasi. Namun, implementasi sistem masih menghadapi beberapa kendala, seperti resistensi pegawai, keterbatasan infrastruktur teknologi, kurangnya pemahaman teknis bagi sebagian ASN, dan perlunya pemeliharaan serta pembaruan sistem secara berkala. Temuan ini menegaskan bahwa keberhasilan e-Kinerja sangat dipengaruhi oleh kesiapan SDM, dukungan kebijakan, dan ketersediaan infrastruktur teknologi. Penelitian ini merekomendasikan peningkatan pelatihan teknis, penguatan infrastruktur digital, strategi pengelolaan resistensi pegawai, serta optimalisasi integrasi data untuk memastikan implementasi e-Kinerja berjalan lebih efektif dan berkelanjutan. This study aims to analyze the effectiveness of the e-Performance (e-Kinerja) system for Civil Servants (ASN) at the Regional Civil Service Agency (BKD) of Serdang Bedagai Regency and to identify the factors that hinder its implementation. This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews, observation, and documentation involving agency leaders, staffing analysts, functional officials, and system administrators. The findings indicate that the implementation of the e-Kinerja system is considered effective based on Steers’ (1985) effectiveness indicators, namely goal achievement, productivity, integration/cooperation, and adaptability. The system has improved employee discipline, accelerated reporting and data processing, supported evidence-based decision-making, and enhanced coordination across units through system integration. Furthermore, digitalization through e-Kinerja has reduced administrative burdens, strengthened accountability, and increased organizational efficiency. Despite these benefits, several challenges remain, including employee resistance, limited technological infrastructure, insufficient technical skills among some civil servants, and the need for continuous system maintenance and updates. These findings highlight that the success of e-Kinerja is strongly influenced by human resource readiness, policy support, and technological capacity. The study recommends strengthening technical training, enhancing digital infrastructure, applying strategies to manage resistance, and optimizing data integration to ensure a more effective and sustainable implementation of the e-Kinerja system.