Perlindungan Hukum Terhadap Pelanggan Listrik Pada PT. PLN (Persero) Medan Dikaitkan Dengan Undang-Undang No. 8 Tahun 1999 Tentang Perlindungan Konsumen

Abstract

PT . PLN ( Persero ) which is the largest power companies in Indonesia also have a constraint in providing satisfaction to its customers, so it is not uncommon to many customers often feel aggrieved, then the consumer protection law plays a role in the resolution of disputes between consumers with PT. PLN ( Persero ). Many electricity customers who feel aggrieved by the power outage but never report to the relevant authorities or the losses that have been in misery because they do not know the reporting procedures if they feel aggrieved. The factors that cause outages occur without notice due to external factors and internal factors. External factors are factors that affect the power outages caused from outside the PT . PLN ( Persero ), while internal factors are the factors that affect power outages caused from the inside the PT. PLN (Persero). With the Consumer Protection Law is expected to electricity customers who harmed their rights protected by law. This study is a descriptive analysis its examines how the legal protection because it goes against the protection of electricity customers who are disadvantaged due to a power outage without notice. Type of applied research is to use the method of normative legal research approach called normative legal research because the research was conducted by analyzing the rule of law on the legal protection against electric customers harmed as a result of a power outage without notice. From the research it can be concluded that factors causing outages occur without notice due to external factors and internal factors. External factors are factors that affect power outage without notice due to outside PT. PLN (Persero), while internal factors are the factors that affect power outage without notice to customers of electricity is from inside of the PT. PLN (Persero). If there is a dispute or conflict that comes from the difference in opinion or mismatch between PT PLN with electricity customers, it can be taken in ways dispute resolution. Such like through the courts or through Alternative Dispute Resolution / out of court. PT. PLN (Persero) authorized in a power outage, as well as other issues, PLN is also responsible for the provision of cheap electricity to the community can not afford, undeveloped areas, remote, and rural areas, as well as the right to serve electric customers, but often not hit the target.