Peran Badan Penyelesaian Sengketa Konsumen (BPSK) Dalam Penyelesaian Sengketa Konsumen Terkait Good Governance (Studi Kasus di BPSK Kota Medan)

Abstract

Consumer protection laws these days is getting enough attention because it involves the rules for the welfare of society, not just the public as consumers who have protection, but entrepreneurs also have the same right to protection, their respective rights and obligations. This type of research in this thesis is a normative legal research. This study aims to examine the role of the BPSK as consumer dispute resolution institutions. To asses the implementation of BPSK Medan in consumer dispute resolution in Medan, as well as the efforts made to overcome these obstacles. Setting role BPSK institutions have accommodated the Law number 8 of 1999 on Consumer Protection. The duties and authority of BPSK provided for in Article 52 of Law No. 8 of 1999 on Consumer Protection jo. KEPMENPERINDAG 350/MPP/Kep/12/2001 number. The role of BPSK BPSK becomes important because a dispute resolution outside the court to resolve the case of small and simple. Implementation of BPSK Medan in consumer dispute resolution in the field pretty well proven from a high enough number of cases have been handling cases amounted to 247 (two hundred and forty-seven) cases. Of the number of cases coming in BPSK City average field is completed arbitral award of 40% and 30% and the most prominent is the leasing and followed PLN. It's just that there are still some obstacles that must be improved for the betterment of the city of Medan BPSK forward. He resistance factor is still there between the Assembly who do not understand or do not understand the knowledge that is caused by factors specific educational training about making a decision. Then the problem of time trials and wage issues. Efforts is BPSK must have loyalty, integrity and dedication. Efforts to override the parties do not understand is that it takes an ad hoc panel of professionals, so as to analyze the problem, so that the parties may accept the decision. It can be concluded that the government does not yet support BPSK Medan as a consumer dispute resolution institutions.