Analisis Kinerja Pegawai Kantor Desa dalam Memberikan Pelayanan Administrasi Kepada Masyarakat (Studi kasus di Kantor Desa Siabu Kecamatan Salo Kabupaten Kampar)

Abstract

Service is an effort to help preparing and or administering one's necessity, or take cares of the needs of others. The performance of Siabu Head of Village officers in terms of providing good administrative services to the local community and measured from the performance indicators, whether the service has reached the indicators and can be seen from Performance Indicators, whether the service has reached these indicators by the local government officers in providing administrative services to the community. The purpose of this study is to describe and analyze the performance of Siabu head of village officers in providing administrative services focusing on the service of the residential administration which is to execute the identity card (KTP) covering letter to Siabu Village community. This research used descriptive method of qualitative approach by conducting direct interview with head of village officers and village community. Based on the results of this study can be concluded that, the administrative services of residents conducted by Siabu head of village officers is categorized as dissatisfied. It is also known that the discipline of Siabu head of village officers still less than the standard, the head of village officers are still less responsive to public complaints in providing services. Related to the findings, it is recommended that the government of Siabu in Salo regency, implementing the SOP system (Standard Operational Procedure), to improve discipline, so that the service in the future given to the community better.