Hubungan Kepuasan Kerja Dengan Emotional Labor Pada Karyawan PT Bank Rakyat Indonesia Cabang Kisaran

Abstract

In an effort to improve the quality of services provided by bank employees then emotional labor on employees must be considered. Emotional labor will be high if the needs of employees can be achieved and make employees feel more comfortable with their work. The purpose of this study is to determine the relationship of job satisfaction with emotional labor in employees of PT Bank Rakyat Indonesia Branch Kisaran. The hypothesis proposed is a positive relationship between job satisfaction with emotional labor on employees. The subjects of this study amounted to 40 employees by using purposive sampling sampling technique, data collection is done by using job satisfaction scale and emotional labor. Job satisfaction scale fulfill the validity and reliability and can be used for research with reliability coefficient 0.933 and emotional labor score fulfill the validity and reliability and can be used for research with reliability coefficient 0.876. Data analysis used is product moment technique. Based on the data analysis, the results showed a significant relationship between job satisfaction with emotional labor in employees of PT Bank Rakyat Indonesia Branch Kisaran. This is evidenced by the correlation coefficient rxy = 0.545 with p = 0.000, while the coefficient of determination (r2) = 0.297. This shows that job satisfaction contributes to emotional labor by 29.7%