Peran Aparatur Sipil Negara dalam Memberikan Pelayanan Administrasi Kepada Masyarakat (Studi Kasus di Kantor Camat Muarasipongi Kabupaten Mandailing Natal)

Abstract

At present, especially in the current era of globalization, the government especially the Subdistrict Apparatus is required to perform their roles, duties and functions well, especially in providing services to the community. Good service can be seen from how the performance of kecamatan apparatus itself. Good service is judged in terms of quality of service that is: simplicity, clarity, certainty of time, accuracy, security, responsibility, completeness of facilities and infrastructure, discipline, courtesy and friendliness and comfort. From the above description the authors conducted research on the Role of State Civil Apparatus In Providing Services Administration To The Community (Case Study In Muarasipongi District Office of Mandailing Natal District). The formulation of this research problem which is the author's reference is whether the Role of Civil State Apparatus can provide the best service to the people in Muarasipongi Subdistrict, Mandailing Natal Regency. This research is a qualitative research with data collection techniques using literature and direct field research such as interviews and documentation. Analysis of data used to determine the role of State Civil Apparatus In Providing Services Administration To Society is by the cycle method of Miles and Hubermann data reduction, data presentation, drawing conclusions. Respondents in this research are Camat, Subdistrict Officer, society around Muarasipongi Subdistrict. Result of research based on data that have been obtained and observation of researcher that Role of State Civil Apparatus In Providing Administration Service To Community in District Muarasipongi positively have done its role as Planner, Executor, Supervisor.