Perlindungan Hukum Terhadap Konsumen dalam Penggunaan Jasa Laundry Menurut Undang-Undang No. 8 Tahun 1999 (Studi DI’Wash Laundry JL. Megawati/ Halat No.56 Medan)

Abstract

In the current globalization era, consumer guarantees are getting considerate, considering consumers as services that should be protected. Due to the lack of knowledge and understanding of consumers on their rights as consumers, and business actors who neglect or make mistakes, make the consumer's position lower than the business actor. The laund ry business should be obliged to ensure that laundry services are owned in accordance with what is agreed by keeping the laundry clothes back into the hands of consumers as a whole. The problem in this research is legal protection to consumer of laundry service user, legal settlement in case of dispute between consumer and business actor. Data analysis that i use is qualitative and type of the research is empirical juridical that serves to see the law in the real sense and examine how law works in the community environment. In the results of this study found that in the responsibility as a businessman laundry service for losses suffered by consumers is to provide compensation, although not full according to the price of damaged or lost items. The most frequent solution done by the businessman laundry services DI'Wash and consumers is by using the deliberation path because it is more efficient and does not use a lot of funds. Business actors in running their business should show good faith and provide security and convenience to consumers in the use of laundry services and laundry service business should maintain consumer confidence so that consumers are more confident about laundry services provided. Business actors are expected to comply with the prevailing laws and regulations so that in carrying out their business, the business actor better understands the responsibilities that must be fulfilled and in asking for compensation, the consumer should know the value of the goods that will be replaced by the business actors so that consumers and business actors feel not harmed.