Hubungan antara Lingkungan Kerja Fisik dengan Kualitas Pelayanan pada Cafe Makyung

Abstract

This study aims to determine the relationship between the physical work environment \with service quality at Cafe Makyung. The population of this study is the consumers who come for 7 days Medan every incoming consumer (infinity). The sample was 50 people, the sample was taken using incidental technique. This research uses two scales namely the scale of physical work environment and service quality. Data collection method using scale method, scale method used is likert scale, which consist of scale of physical work environment and service quality. Data analysis method using product moment correlation technique from person. Based on the results of data analysts obtained the results that the hypothesis proposed in this study accepted that there is a relationship between physical work environment with service quality. This is evidenced by the correlation coefficient rxy = 0.935 with P <0.01, while the coefficient of determination r287.3%. The result of calculation of hypothetical mean and empirical mean that the physical work environment is high, with mean value 86,7200 where the value is higher than hypothetical mean that is 67.5 and service quality is high, with mean of empirical value is 98,4200, where the value is higher of the hypothetical mean is 75.