Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi Kepada Masyarakat di Kantor Kepala Desa Aek Korsik Kecamatan Aek Kuo Kabupaten Labuhan Batu Utara

Abstract

Role is a set of expectations imposed on an individual who occupies a certain social position. The existence of Government Regulation No. 72 of 2005, about the village government is an effort of the government in realizing the general welfare evenly to be able to provide excellent service to the community. This study aims to determine the role of village government in improving the quality of administrative services to the community in the Office of Village Head Aek Korsik. The type of research used is a qualitative approach that focuses on the role of village government in improving the quality of administrative services to the community at the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency. The nature of this research is descriptive, the location of this research is conducted in the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency. The results showed that the quality of administrative services in the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency has applied Tangible, Reliability, Responsiveness, Assurance, and Empathy dimensions and their indicators. However, there are still some indicators that have not run in accordance with the expectations of the community, including the inconvenience of service places including facilities and infrastructure that have not been complete, the employee has not effectively used SOP (Standard Operating Procedure) in the service process, and there are still employees who are not friendly in the service process.