Hubungan Kepuasan Kerja dengan Organizational Citizenship Behavior pada Pegawai di BPJS Ketenagakerjaan Cabang Tanjung Morawa

Abstract

The study aims to determine the relationship between work satisfaction with organizational citizenship behavior on employees in BPJS Ketenagakerjaan Branch Tanjung Morawa. The hypothesis proposed that there is positive relationship between work satisfaction with organizational citizenship behavior on employees in BPJS Ketenagakerjaan Branch Tanjung Morawa. Researcher used total sampling to determine the subject of research, there are 68 respondents. This research used quantitative method with work satisfaction scale and organizational citizenship behavior scale as a measurement. Data analysis on this research using IBM SPSS 20 with product-moment correlation method, obtained 0,655 of correlation coefficient and 0,000 (p≤0,01) of significant (p) which showed that there is positive relationship between work satisfaction with organizational citizenship behavior. Effective donation from two variables showed by R2 = 0,429 which means work satisfaction affects by 42,9% to organizational citizenship behavior and 57,1% affected by others like organizational culture and climate, personality and mood, tenure, gender and etc.