Kualitas Pelayanan Kesehatan dalam Meningkatkan Kepuasan Pasien di Rumah Sakit Ridos Medan

Abstract

Strive the make-up of the quality of service of health become important so that when customer/ client have need or business at a governmental institution or organization and also private sector, he will feel to like if officer give very good service and gratify meaning service of the officer with quality. On the contrary when customer/ client feel getting disadvantage officer effect of its service circumvent, there no good communications, do not comprehend requirement of customer/ client, knowledge and ability of less officer, and also inaccurate given service and gratify, hence service can be told do not with quality. Hospital of Ridos one of the private sector institution providing health service to society and its surroundings. Target of this research is to know service of health given by Hospital of Ridos Medan in improving satisfaction of research. Method which is used in this research is descriptive method qualitative and data collecting technique pass/through interview and observation exhaustively, documentation, and data triangulation. In this research of writer take three informant is becoming informant lock in research is Patient Hospital of Ridos Field, becoming especial informant is Proxy in Rektur Hospital of Ridos Field, while becoming additional informant of officer of Hospital of Ridos Field. Pursuant to this Research that service of hospital of Ridos Field cope to give trustworthy and reliable service to patient. Resistance in ill medical service At home Ridos Medan is less adequate health appliance facility in handling emergency serious condition patient so that have to in making reference to laboring big Hospital is equal to Hospital side of Ridos Medan.